Job closed
Ref: LP085-956
Job description / Role
• Optimizes the workforce of the contact center, back office and branches and stores.
• Manages the call center staff workforce.
• Provides the forecast demand reports according to the call center workload analysis.
• Creates the schedules automatic reports.
• Develops the reports and improves the overall customer service operation.
• Implementation of preventive maintenance measures recommended by vendors
• Performing a restart for the services required to insure the quality of IVR activity and performance.
• Maintains the third party reporting server.
• Maintain all agent stations that are required for recording.
• Generate adhoc report for requests from business.
Requirements
• Bachelor Degree in Computer Science / Information Technology or Equivalent in relevant discipline from recognized University
• Minimum (5-8) years Experience on management of Avaya IPCC suites.
About the Company
Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.
Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.
We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.