Store Associate

Job description / Role

Position: Store Associate

Overview

This position is responsible for providing a complete shopping experience for our customers, involving customer service, product knowledge and all shopping environmental involvements

MAIN JOB RESPONSIBILITIES

1. Housekeeping

- To keep & maintain the section clean & neat
- To remove dusts & other dirt's from display area.
- To take care of basic requirements like steaming, size cubing of garments.
- To ensure that shop fittings are maintained properly.

2. Inventory

- To check the stock on a daily basis to ensure that all products are adequately stocked and available for customers.
- To keep the featured merchandise prominently displayed.
- To keep the store image by adhering the guidelines as outlined by store manager/visual merchandising manager.

3. Product Knowledge

- To give accurate information about all products.
- To educate himself / herself about the culture and the history of Splash .

4. Customer Service

- Greet all customers promptly and courteously upon entering the stores.
- Direct customer throughout the store or specific areas.
- Satisfy the customer's needs, requests & queries.
- Increase the customer base by adding more customers to the store.
- Understand the return policy
- Maintain a positive & cheerful attitude and cooperate with colleagues.
- Apply all customer service standards as advised during training.
- Perform a role of a cashier based on business requirement.

5. Operations

- To report to work on time or to notify in advance if absent or late.
- To be aware how to operate the cash tills.
- To understand how to use and utilize the reports.
- To use the correct procedures & basics in ordering, transferring of goods.
- To practice proactive in safety consciousness at all times.
- To practice security measures that help prevent theft.
- Understand the policy of the lost & found procedures.

RELATIONSHIPS

Reports to : Store Manager

About the Company

Founded in 1973 in Bahrain, the Landmark Group has successfully grown into one of the largest and most successful retail organizations in the Middle East. An international, diversified retail conglomerate that encourages entrepreneurship to consistently deliver exceptional value, the Group operates over 900 stores encompassing a retail presence of over 13 million sq. ft. across Middle East, India, Egypt, Turkey, Yemen and Pakistan (franchise operation). The Group employs around 31,000 employees.