Posted
Ref: GP285-5401
Job description / Role
Job Summary
Dyson Retail is Different, for a number of reasons. Firstly, this is a firm of expert engineers, offering people the chance to connect with technology in store, including a world-class styling experience with a blow-out bar concept. We are delivering a high service experience for our shoppers - think 5 star hotel levels of service - demonstrating the value of the technology and providing aftersales care. Our aim is to support owners in getting the best out of their Dyson technology. This is a new retail concept in a fundamentally entrepreneurial, start-up feeling business. This means that everyone in-store needs to be prepared to do anything and everything required running the business and providing the best customer experience.
The main purpose of the role is to deliver outstanding retail experiences that fascinate shoppers through the presentation and demonstration of our machines, whilst talking about the science of hair. Reporting in to the Senior Store Manager our stylists is responsible for appointment booking and styling sessions.
Specific Tasks & Duties:
- Approaching consumers in a highly competitive retail space, generating interest and sales
- Demonstrating our technology, whilst talking about the science of hair in an everyday language customer
- Deliver the balance between sales and service
- Drive an audience first approach by enhancing personalisation, "VIP" experiences and new propositions
- Provide outstanding experiences to establish Dyson as a leader in the haircare industry
- Ensuring a high standard of visual merchandising in your area
- Blow-drying and styling sections of the customer's hair
- Providing guidance on hair care techniques and supporting items
- Manage daily, weekly bookings and find creative ways to increase the number of bookings
- Be the brand guardian, ensuring you know what needs and how to do it in the Dyson way
Skills knowledge and experience:
- Preferably Qualified stylist that has experience within the blow dry sector
- Previous experience working with / in a premium beauty brand
- Fluent in English & local market languages
- Track record for creating innovative solutions that solve problems and/or challenge convention
- Be prepared to hit targets
- Great customer-facing and sales skills, including the ability to adapt your style to the needs of every customer
- Previous experience in a promotional marketing and sales background
- Be confident in giving in-depth bespoke consultations for every customer's styling questions
Requirements
Person Specification:
- Demonstrates integrity in all their decisions and actions
- Excellent communication skills up to leadership level
- Proven ability to simplify the complex
- Creative and innovative - able to think differently
- Have a passion for technology and hair science
- Passionate about delivering perfect brand and product experiences
- Pro-active - prepared with solutions and anticipating problems
- Passion for learning and keeping up to date with the latest trends
- Team player, happy to share knowledge and experience with people in the team
- Flexibility to operate in an entrepreneurial environment
About the Company
The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.
By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.
With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.
By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.