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Telecom Business Process Architect/Analyst for a Major Telco Company

RTC-1 Employment Services

Riyadh, Saudi Arabia

Ref: QP275-212

Job description / Role

Employment: Full Time

Telecom Business Process Architect/Analyst for a Major Telco Company in Riyadh, KSA

• Manage end-to-end processes of telecom operator business processes per TMFORUM Business Process Framework (eTOM)
• Assess existing business processes, identify requirements for process improvement and redesign
• Build business process performance management framework
• Ensure all processes are developed and documented in accordance with the eTOM and Telecom Operator Standards, and are accessible and available for business process stakeholders via the business process management tool


• POSITION: Telecom Business Process Architects/Analysts
• SALARY: up to 35,000 SAR all-inclusive, depending on experience and qualifications, plus benefits per KSA Labor Law
• HIRING COMPANY: Major Telecommunications Company
• WORK LOCATION: Riyadh, Saudi Arabia
• AVAILABILITY: Immediately available will be prioritized (1 month max)

• Open to ANY nationality, Male or Female
• Currently residing in Riyadh, Saudi Arabia is preferred

• Degree holder in Telecommunications Engineering or any related field
• With certifications in Business Process Framework (eTOM) and ITIL
• Minimum 3 years of experience in a practical process management role in a telecom company
• Excellent understanding of telecom organizations and established record of experience in Telecom Business Process Architecture
• Full understanding of OSS/BSS processes with in-depth experience in re-engineering/redesigning processes per current eTOM standards
• Proficiency in business process modeling, governance and tools (BPM Tools)
• With expertise in design processing, process governance, mapping, gap analysis
• With expertise in the following domains: Core Telecom Functions, Network/Mobile Access Operations/Transport Operations (Process - Modeling Design), and Fulfillment Assurance / Revenue Management/Billing (Problem Handling Process, Service Handling Process, Service Planning, Network Provisioning Process, Service Quality Process, Supplier Partner Management Process)
• Skills required: general management, organizational skills, conceptual thinking and analytics, presentation skills, leadership skills, creativity, and excellent communication skills

About the Company

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

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