Trainer

Job description / Role

Trainer- Wojooh - Jeddah

Job Summary

The Trainer is responsible for imparting knowledge and awareness of the Luxury Gifts or Fashion or Beauty category by using best training practices. The trainer will research and gather materials on the category and brand, and in collaboration with Group L&D, will develop the training material to be delivered to the division.

The Trainer supports the frontliners with on-the-job learning, as well as with monitoring performance and training needs analysis.

In partnership with Group L&D, the trainer will also provide all new hires an introduction to the Category and Brand within the first month of the new joiners start date.

In their endeavor to excellence, the fundamental values all our employees must possess are Commitment, Integrity, Empathy and Flexibility

Main Responsibilities

- Training
- Conduct training needs analysis to assess the needs of the Division
- Create, communicate, coordinate & implement the training calendar for the year
- Research and gather material, and work in collaboration with Group L & D in the development of training materials
- Acquire product knowledge of new brands and train the team accordingly
- Create brand awareness at the front liners level
- Deliver the START program Category Training Day and Brand Training Days
- Provide training to the shop floor team by employing advanced product knowledge and best practice training techniques
- Provide product training to retail brands
- Monitor product training of the Delegation brands (for Gifts Own Concept)
- Introduce interior design training related to category / products sold
- Gather feedback from the participants and concerned supervisors, to assess the effectiveness of the training and its impact on the participants
- Conduct evaluations on the Learners and effectiveness of the learning materials and approaches
- Recommend new learning materials and approaches to support the divisions needs
- Participate in Group L&D training events and best practice development
- PR & Marketing participation
- Be part of the team during major events and in-store activities
- Attend all important company social functions and opportunities where verbal selling of the Store and its brands can be effectively done.

Requirements

Ideal Profile

Education

- Diploma in training

Previous Experience

- Min 2 years experience in similar experience

Behavioural Competencies

- Achievement Drive and Initiative

The drive to meet and exceed goals and standards of excellence in spite of obstacles, lack of support, opposition or discouragement; the ability to take prompt actions to achieve goals beyond requirements, to seek out new responsibilities and acts on opportunities

Level 3

- Uses initiative to act on opportunities
- Sets self and others stretching but achievable goals
- Displays an improvement-focused attitude, finding ways to get the job done simpler, faster and better
- Seeks out and/or accepts additional responsibilities in the context of the job

Analytical Thinking and Problem Solving

The ability to approach data and situations logically, to break down problems into their component parts and look for underlying causes or thinking through the consequences of different courses of action

Level 3

- Recognizes the likely causes of events/problems
- Uses straightforward and proven methods in order to investigate and analyze data accurately and thoroughly
- Uses judgment critically, takes a logical approach to problems and thinks with reason
- Puts a problem in context, recognizes risks and understands situational variables
- Breaks down problems and activities into smaller and more manageable parts
- Creates effective and timely solutions

Communication

- The ability to plan and deliver communications in an impactful, persuasive and tactful way

Level 3

- Able to hold attention of others
- Identifies, interprets and presents high impact information in an effective manner
- Responds quickly to breakdowns in communication
- Anticipates what approach will appeal to a particular audience

Concern for Quality

The ability to check processes and tasks accurately and to ensure high quality standards and output

Level 3

- Displays concern for order and quality
- Requests feedback on the accuracy and quality of presentation of a piece of work
- Provides precise information in a exploitable form to others who need to act on it
- Focuses on the details of work when it is necessary to identify risks or problems

Partnering and Team Working

The ability to build and maintain positive and effective relationships as well as to value the opinion of others

Level 3

- Shares own experiences, ideas and views with colleagues
- Works well in teams that represent a mix of opinions and approaches and understands that all members of a team are necessary to accomplish the work

Planning and Organizing

The ability to plan and prioritize work to manage time effectively and accomplish assigned tasks

Level 3

- Determines short- or long-term goals and strategies to achieve them
- Contributes to defining and delivering deliverables
- Works effectively even under short deadlines
- Performs tasks quickly and efficiently according to their urgency
- Uses appropriate record keeping methods

Key Technical Competencies

Commercial Flair

The drive to identify and seize commercial opportunities

Level 3

- Knows who the company's primary competitors are
- Identifies and seizes profitable commercial opportunities
- Sees when there is a potential to win market share or enter a new market
- Keeps abreast of business, industry and market information that may reveal business opportunities

Marketing

The ability to persuade, generate interest and enhance demand for the organization's products and services

Level 3

- Develops simple marketing plans and communication materials for new products
- Conducts and analyses market research in order to determine and monitor competitiveness
- Assesses market dynamics and trends and seeks opportunities for market growth and customer's satisfaction

Office Technology

The ability to use computer software and applications

Level 3

- Actively seeks to extend competence in information systems
- Demonstrates comprehensive knowledge of information technology and applies it in work assignments

Presentation Skills

The ability to communicate and deliver thoughts and ideas effectively, using a variety of tools and mediums

Level 3

- Is able to change style and tactics to maintain group focus
- Communicates effectively on both simple and complex topics
- Gives interesting and well-received formal and informal presentations to large and small groups
- Maintains group focus with fresh information and appealing narrative

Selling Techniques

The art of persuading the consumer that buying the product or service will benefit him/her

Level 3

- Gathers and exploits information about customer's requirements through understanding his/her needs, motives, behaviors and cultural differences
- Uses effective persuasion and flexible sales techniques to solicit accounts, negotiate sales, attract customers and maximize sales opportunities
- Creates an empathetic climate, gains the customer's trust and solves problems to overcome customer's objections

Technical Expertise

Level 3

The ability to demonstrate and apply professional/ technical expertise/ knowledge for the role or position

In-depth knowledge and skill in Technical Training activities:

- Understands more advanced aspects of primary area of specialization as well as the fundamental concepts of related disciplines
- Serves as internal consultant in the area of expertise and shares knowledge with staff
- Continues to seeks new and improved methods and systems for accomplishing the work of the unit
- Keeps abreast of new developments in area of professional discipline and job knowledge and seeks to develop him/herself professionally
- Demonstrates comprehensive understanding and knowledge of the current guidelines and HR management tools and utilizes these regularly in work assignments

Demonstrate in-depth knowledge of:

- Formulating training outline and determining instructional methods such as individual training, group instruction, demonstrations, conferences, and workshops
- Selecting or developing teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.
- Principles and methods for showing, promoting, and selling products or services
- Merchandizing
- Trends in Fashion (designers, collections), Beauty (Hairdressing, doing facials and make-over), Gifts (branding, composition).

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.