Transformation Team Leader

Job description / Role

• Establish, review & control all processes
• Responsible for ensuring the quality operation job by auditing /evaluation process
• Responsible for ensuring the quality of regional FM Subcontractor delivery job activities by the routine verify of SP, WH, PM CM, including site attendance management and timely report ,and Vandalism cases
• Responsible to manage MS Documents managements, Network Topology, Work Load Management.
• Analysis of actions on extra MS work actives
• Verify periodically spares, tools, equipment’s, SC resource, SC resource skill to ensure the process .
• Provisioning of O&M scheduled reports
• Analysis the network fault level, ensure fault level Definition & working as per regulation
• Customer complaint handling and resolution
• Generate weekly reports for tasks carried out
• Overall managing related activities, issues, etc. and being able to ensure the quality of related region’s tasks from A to Z.

Requirements

Skills
• Performance Monitoring Skills
• Field maintenance activity management
• People management skills
• Maintenance Management
• Fluent English speaker
• Analytical and investigation technique.

Experience
• 3-4 years of telecom working experience
• Good knowledge Network maintenance /Telecom /GSM / Troubleshooting focused
• QA experienced will added advantage
• Some knowledge of network performance topology, traffic handling capabilities and traffic characteristics
• Some knowledge about network operation processes and interfaces

Education
• 4 Year University degree in technical field/ EEE/Communication/ or 4 year

Other Requirements
• Good communication skills
• Proficiency in English language

About the Company

Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.

Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.

We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.