Fleet Manager - Renewable Energy

Job description / Role

Responsibilities:
• Partner with cross-functional leaders to drive the right actions and provide prompt resolution to customer issues
• Be a self-motivated team player who can drive cross functional teams and communicate the results effectively to customers
• Understand the customer’s organization, assets, and installed base
• Work with customer personnel (Operations, Engineering, Training, and Purchasing) to resolve product issues, maximize availability of plants, and maximize purchased services provided by GE
• Manage internal issues through Sales, Engineering, Manufacturing, and Services to provide prompt quality service to customers
• Log and track service issues, visit assets to troubleshoot, or support major upgrades, as required
• Record product issues and provide feedback to Engineering and Quality, identifying ongoing problems and common faults across similar products
• Manage, develop, and lead customer facing initiatives to deliver the best possible customer service
• Be responsible for overseeing that warranty and service obligations are met, including; timely delivery, quality, compliance with contract scope, and expected profitability of the service order
• Develop enduring and faithful customer relationships, while improving project profitability
• Be responsible for the Contribution Margin of jobs and play a proactive role in problem identification and resolution by highlighting risks and promptly driving other departments in solving issues which affect the customer
• Translate customer needs / requirements into detailed plans, driving internal execution to meet the targets
• Analyze risks, establish contingency plans, and identify trigger events and responsibility for initiating mitigation action

Benefits:
• Attractive Salary Package

Requirements

Qualifications/Requirements:
• Bachelor’s Degree from an accredited university or college or equivalent experience
• Minimum of 5 years of industry experience

Eligibility Requirement:
• Ability and willingness to travel 20% of the time

Desired Characteristics:
• Bachelor’s Degree or Master's Degree in Engineering
• Background in a customer facing Service Delivery or Project Management position, within a Service environment
• Proven Renewable Energy or LV Drives industry experience, with technical knowledge of power conversion products (inverters, power plant controls, grid integration, SCADA, and remote monitoring and diagnostics)
• Ability to establish and maintain long-term relationships with clients
• Ability to learn and follow defined departmental policies, procedures, and practices
• Ability to make decisions with regards to completion of tasks and job methods and follow through with results of outcome
• Highly developed presentation skills and ability to develop clear slides using Microsoft PowerPoint
• Strong verbal, written, presentation, and interpersonal communication skills
• Ability to interact and communicate with internal customers (Internal customers may include; Sales, Service, Manufacturing, Engineering, and Management personnel)
• Ability to prioritize workload and shift work activities in order to meet business needs and department goals
• Ability to independently arrange and organize work efforts on a weekly, monthly, and quarterly basis

About the Company

Dragon Recruiting is a leading international staffing and recruitment company, head-quartered in London, with further offices all over the globe. Our clients range from numerous well known UK and international businesses. We also represent a wide range of less well known clients - helping them to find staff for their businesses around the world.

As an international recruitment agency, our clients benefit from a vast network of human resource specialists who attract, cultivate and connect organisations to talent in both global and local markets. Our unrivalled

scope of services and global reach allow us to share candidates and roles across borders. With greater coverage and tools, we can ensure our clients and candidates all get the best outcome for their recruitment needs.

With experience of over 3 decades we are recruiting more than 10,000 workers annually to and from the UK, USA and the Middle East and several other Asian countries. We specialize in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.