Operations Manager

Job description / Role

The Operations Manager is overall in charge of the entire operation of all point of sales for DAL Food Service Unit and the Central Kitchen (CK). He/ She directs and guides mainly the service team and secondly the kitchen teams in providing highest level of hospitality to guests & ensure a high standard of attentive, friendly customer service, set ups and hygiene in the front and respective back areas of all point of sales and CK. Additional he/she provides together with his/ her outlet managers and the Kitchen Operation Manager a high profitability in the operation by creating right product choice, right pricing, certain Food & Beverages promotions, up selling and an effective cost control in the operation.

Requirements

• Must have sound knowledge of food & beverage products
• Must have refined skills in public relations
• Good MS Skills. Additionally: Stock Control System & POS System
• Must have minimum 10 years of experience
• At least six years in Food & Beverages Department in addition to Management School with at least three years in a Management position
• Kitchen/Stores/Financial background preferred.
• Must be aware of Management functions and have the ability to communicate with all levels of personnel and customers
• Must have HACCP Certification
• Must have sound knowledge of Food & Beverages SOP.
• Ability to manage section heads
• Must be able to prepare and analyze cost control reports

About the Company

DAL Food is Sudan's largest and most diverse food company focused on providing affordable, basic, staple foods and drinks. The company is a visionary integration of a number of successful DAL Group divisions that have come together to form a larger, more cohesive agri-food organisation that will help increase access to DAL's quality products, thereby playing a key role in improving the daily lives of people all around Sudan and beyond.