Energy Efficiency and Sustainability in Chemical and Power Plants

Sustainability and energy efficiency are key concepts extensively adopted by chemical and power industry that are fundamental to optimize production process and to guarantee on the other hand the ability of future generations to use resources in order to meet their needs. Through accurate management activity it is possible to accomplish these goals obtaining at the same time higher economic results and awareness about regulatory and environmental issues.

This course is intended for professionals involved in sustainable energy management. These are in particular sustainability managers plant managers plant supervisors plant engineers process engineers utility engineers and process technologists.

CPD

Day 1:

• The benefits of excellent customer service
• Customer Service Principles Evolution and Purpose.
• The benefits of excellent customer service.

Customer psychology:

• What are your customers' expectations?
• Serving the internal customer.
• World-class service a modeling exercise.
• Creating magical experiences for your customers.

Day 2:

• Enhancing your interpersonal skills
• How to be liked by the customer.

Customer personality types:

• Listeners are said to be the best communicators how to perfect your listening skills.
• Questions if you do not ask you won't find out.
• How to read body language signals.
• The do and dont's of communicating effectively.
• How well does your organisation/department communicate the customer service message to your colleagues?

Day 3:

• How to turn difficult situations into opportunities.
• Why do customers complain?
• Why should we encourage complaints?
• The Customer Loyalty Chain.
• Customer behavioral types and how to deal with them
• Understanding and managing emotions
• Creative thinking to go that extra mile

Day 4:

• Conduct organisational reviews and Plan revenue generation and resource allocation
• Organisational objectives and strategy
• Business planning
• Risk management
• Sources of income
• Linking revenue generation with service objectives
• Resource planning and allocation including tools and methodologies
• Asset management in relation to revenue generation
• Revenue collection making sure you get your new revenue streams in procurement options

Day 5:

• Getting the right customer service attitude
• Saying no professionally.
• Avoid taking things personally.
• Customer service values and guiding principles vision and mission.
• Measuring performance.
• Practical case studies.

London Training for Excellence offer a wide range of training courses in London for organisations and individuals who wish to advance their skills and knowledge in the business world. With a great training centre in London, London TFE have everything that is needed to understand the basic needs of a business. Each course focuses on the ‘real-life’ issues a business could face and how to tackle them with ease.

London TFE have a team of enthusiastic leaders and instructors who share a passion for education and want to deliver that same passion to every individual who wish to take a business to succession. Each training courses London encourages individual to aim high and reach their full potential.