Call Center Training: Sales and Customer Service Training for Call Center Agents

"Call centers are the front line of a company's reputation."

Call centers are the first point of contact for customers with questions, concerns, or complaints, and are responsible for representing a company's values and mission. A well-trained call center agent can make a significant impact on a company's reputation and customer loyalty.

Call Center Training courses can help agents to increase sales, improve customer satisfaction, and advance their careers. Additionally teach agents how to handle difficult customers, build relationships, and close more deals. It provides agents with the skills and knowledge needed to excel in the fast-paced world of call centers and make a positive impact on a company's reputation and customer loyalty.

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical three-day workshop.

LEARNING OUTCOMES:

The nuances of body language and verbal skills Aspects of verbal communication such as tone, cadence, and pitch Questioning and listening skills How to deliver bad news and say “no” Effective ways to negotiate The importance of creating and delivering meaningful messages Tools to facilitate their communication The value of personalizing their interactions and developing relationships Vocal techniques that will enhance their speech and communication ability Personalized techniques for managing stress

SMART Management Training and Consultancy is a UK-based work training provider. We specialize in providing you with high-quality training and development opportunities aimed at individuals and corporates across the Gulf and Africa (UAE, GCC and Africa).