Customer Care for Customers with Special Needs: Going the Extra Mile

"We believe that everyone deserves the same level of exceptional customer service, regardless of their needs and abilities."

Disability Customer Service is an important aspect of providing Excellent Customer Service to all individuals. It involves understanding and meeting the needs of customers with disabilities in a way that is inclusive, equitable, and accessible. This includes training employees on how to effectively communicate and interact with customers with disabilities.

By attending a Customer Care Course for Customers with Special Needs, employees will gain a better understanding of the needs of customers with disabilities and learn how to provide more effective and inclusive customer service.

LEARNING OUTCOMES:

Gain knowledge of different types of disabilities and accessibility needs, and the importance of understanding and respecting each customer's unique needs and preferences. Learn Effective Communication Techniques and how to assist disabled customers in a respectful and helpful manner. Learn good practices for serving people with specific impairments and health conditions. Develop positive and respectful behavior when interacting with disabled customers and handle difficult situations in a professional manner. Develop empathy, active listening, and sensitivity to appropriate language and terminology when referring to customers with disabilities. Learn how to adapt and be flexible in different situations and understand and follow safety procedures when interacting with service providers.

SMART Management Training and Consultancy is a UK-based work training provider. We specialize in providing you with high-quality training and development opportunities aimed at individuals and corporates across the Gulf and Africa (UAE, GCC and Africa).