Customer Service and Telephone Techniques: Critical Elements of Customer Service

"The goal as a company is to have Customer Service that is not just the best, but legendary." - Sam Walton

Customer service is a critical aspect of any business as it directly impacts the satisfaction and loyalty of customers. Companies that prioritize customer service are more likely to retain their customers and attract new ones through positive word-of-mouth. In today's competitive market, providing Exceptional Customer Service has become a powerful differentiator for businesses.

Training employees on Customer Service is essential as it equips them with the skills and knowledge needed to effectively handle customer interactions and resolve issues. Well-trained employees are better equipped to understand and anticipate customer needs, build trust and loyalty, and provide a positive customer experience. They can also identify opportunities to upsell and cross-sell products and services.

This two-day course is designed around Six Critical Elements of Customer Service that, when the company lives them, bring customers back to experience service that outdoes the competition.

LEARNING OUTCOMES:

Demonstrate a Customer Service approach Understand how your own behavior affects the behavior of others Demonstrate confidence and skill as a problem solver Apply techniques to deal with difficult customers Make a choice to provide customer service

SMART Management Training and Consultancy is a UK-based work training provider. We specialize in providing you with high-quality training and development opportunities aimed at individuals and corporates across the Gulf and Africa (UAE, GCC and Africa).