Customer Service-Focused Manager: Managing Customer Service

"The customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him." - Mahatma Gandhi

The need to lead, model, and promote the organizational values within a customer service environment is essential for business success.

The Manager/ Supervisor play a crucial role in creating a positive experience for customers, which is essential for the success of any business. They help to ensure that customers are satisfied and that their needs are met. One of the ways to help achieve this is by attending customer service training. Through training, a Manager/ Supervisor can learn important skills such as Effective Communication, Problem-Solving, and Empathy which can help them to better understand and respond to customers' needs.

This workshop will provide participants with opportunities to explore their responsibilities within their role as a leader (supervisor or manager) in a customer service environment and equip them with the skills they need to effectively handle customer interactions, build positive relationships, and resolve issues.

LEARNING OUTCOMES:

Identify ways to establish links between excellence in customer service and your business practices and policies. Develop the skills and practices that are essential elements of a customer service-focused manager. Recognize what employees are looking for to be truly engaged. Recognize who the customers are and what they are looking for. Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.

SMART Management Training and Consultancy is a UK-based work training provider. We specialize in providing you with high-quality training and development opportunities aimed at individuals and corporates across the Gulf and Africa (UAE, GCC and Africa).