Employee Dispute Resolution: Mediation through Peer Review

"Disagreements are inevitable, but it's how we handle them that defines us."

Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalized procedure to ask, consider, and resolve just these sorts of questions. This one-day workshop will teach you everything you need to know about employee dispute resolution through mediation.

This course is intended to offer participants a general overview of the peer review process. Participants should be encouraged to customize the process and its application for their organization.

LEARNING OUTCOMES:

What the peer review process is A process for employees to file grievances and for management to respond How to choose a facilitator and panel What is involved in the hearing process, from preliminary meetings to the hearing, and the decision process What responsibilities and powers a panel should have How to apply professional questioning and probing techniques Why peer review panels fail and how to avoid those pitfalls

SMART Management Training and Consultancy is a UK-based work training provider. We specialize in providing you with high-quality training and development opportunities aimed at individuals and corporates across the Gulf and Africa (UAE, GCC and Africa).