Telephone Handling Skills

"Our Telephone Skills training will empower your team to handle any call with confidence"

Telephone Skills are an essential component of any customer service or sales role. The ability to communicate effectively on the phone is crucial for building relationships with customers, resolving issues and closing deals. Effective telephone communication can also play a critical role in building trust, loyalty, and a positive reputation for a company.

During a telephone conversation, the caller forms an impression of the company and its representatives based on the way the call is handled. A professional, friendly, and efficient manner can make a positive impact on the caller, while a poor telephone manner can lead to dissatisfaction and lost business. This is why it is important for employees to have good Telephone Skills.

Attending a Telephone Skills training program can provide employees with the knowledge and skills needed to handle telephone calls effectively and efficiently.

LEARNING OUTCOMES:

Develop the ability to greet callers in a professional and friendly manner Learn techniques for effective telephone greetings Learn techniques for effective listening Learn techniques for providing effective responses Develop the ability to handle difficult callers Understand the impact of tone of voice Develop the ability to handle language barriers and cultural differences Learn techniques for handling calls efficiently Practice skills learned through role-playing exercises

SMART Management Training and Consultancy is a UK-based work training provider. We specialize in providing you with high-quality training and development opportunities aimed at individuals and corporates across the Gulf and Africa (UAE, GCC and Africa).