Account Management and Quality Specialist

Just MOP

Dubai, UAE

Posted
Ref: RP793-01

Job description / Role

Are you looking for a new challenge in a fast moving and dynamic start-up?

Do you want to work with an international team, while quickly building your career?

Then you came to the right place!

At Justmop.com, we're on a mission to change the way GCC books home services, starting with cleaning. Every day, we connect our customers with great cleaning service providers through our beautiful apps and website. By doing this, we make our customers' lives a little bit easier, while simultaneously helping our partners increase their earning potential. We are now growing rapidly and expanding our services all across UAE and GCC. If you want to be part of an exciting, well-funded company that is revolutionizing an industry, join us on this ride by applying for a position.

The Account Management and Quality Specialist will be responsible for monitoring and improving the quality of our service by liaising with our portfolio of service teams, following up on their performance and reporting to management.

Job Description

• Actively connecting with service teams to ensure the quality of operations
• Creating, implementing and monitoring quality assurance and mystery shopping processes
• Checking in with the service teams via email and phone to communicate feedback and explore areas of improvement
• Evaluate and communicate satisfaction, feedback, reports, quality review results and trends.
• Coordinate and own all mystery shopping sessions and quality assessment tool to evaluate performance.
• Conduct random field visit and survey quality and team performance. Frequent and routine travel to customer sites is a requirement of the position.

Requirements

Qualifications and Skills

• Excellent written and spoken English
• Genuine passion for providing the highest level of service and attention to detail.
• 2 years experience in customer service/quality assurance is a must.
• Ability to use multiple systems and multitask in a fast paced environment
• Ability to analyze and evaluate a variety of information from various sources is essential.
• Effectively communicate to a wide range of people via telephone, email and face to face.
• Work hard and well under pressure

About the Company

Justmop is an online on-demand cleaning services marketplace where customers book, pay, rate for the service all in one place. We help our cleaning company partners get fully booked and our customers get a top-notch cleaning service.

The major pain point in the cleaning industry is people not being able to book a reliable, high-quality maid in their first few trials. We help our users find the top-notch cleaning service provider they are looking for in their first trial.

Our vision is to disrupt the cleaning services industry by becoming the go-to place for cleaning services and save both our partners and customers from the traditional and inconvenient practices.

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