Job description / Role
• Client Relationship Management: Build and maintain strong relationships with clients, serving as their primary point of contact within the agency.
• Understanding Client Needs: Gain a deep understanding of the client's business, industry, objectives, and target audience to effectively guide and advise them.
• Project Management: Coordinate the planning, execution, and delivery of projects and campaigns, ensuring they are completed on time, within budget, and to the client's satisfaction.
• Client Briefing: Gather and document client requirements, objectives, and expectations, and effectively communicate them to internal teams for project execution.
• Collaboration with Internal Teams: Work closely with cross-functional teams such as creative, strategy, media, and production to develop and deliver high-quality solutions that meet client objectives.
• Budgeting and Financial Management: Develop and manage project budgets, ensuring profitability for both the agency and the client.
• Proposal Development: Assist in the creation of project proposals, including scoping, pricing, and deliverables, ensuring alignment with client needs and agency capabilities.
• Creative Briefing: Collaborate with the agency's creative team to develop compelling and effective solutions that align with client objectives and brand guidelines.
• Campaign Performance Tracking: Monitor and analyse campaign performance, providing clients with regular reports and insights to measure success, optimize strategies, and propose improvements.
• Upselling and Account Growth: Identify opportunities to expand services and offerings to existing clients, driving account growth and revenue generation.
• Issue Resolution: Address and resolve client concerns or issues promptly and effectively, maintaining a high level of client satisfaction.
• Market and Industry Awareness: Stay up to date with industry trends, emerging technologies, and competitive landscape to provide strategic recommendations and insights to clients.
• Contract Management: Manage client contracts, ensuring compliance and timely renewals or extensions.
• Client Presentations: Conduct client presentations, effectively communicating project progress, results, and strategic recommendations.
• Bachelor's degree in marketing, business, communications, or a related field (Master's degree preferred).
• Proven experience (typically 3-5 years) in account management within an agency.
• Strong communication and interpersonal skills.
• Excellent project management and organizational abilities.
• Analytical mindset with the ability to interpret data and generate actionable recommendations.
• Creative thinking and problem-solving skills.
About the Company
entourage marketing and events management, is not just an average agency but a team of seasoned, senior level consultants who develop winning business strategies and provide marketing horsepower required to produce clear, measurable and recognizable results.
entourage is an agency that enables outstanding results to happen for companies/individuals of all sizes, in a variety of industries and geographic locations.
We, at entourage, provide full event and marketing services with clients in automotive , sports, real estate, media, fashion & beauty and corporate sectors. Though we aim to attract a broad range of clients from a variety of entities, we specialize in helping companies break into the urban market. Our talented team of professionals possess the skills to expose, brand, and market your product or service in an effective manner.
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