Account Services Manager (UAE National)

Job description / Role

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World's Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.

Principal Accountabilities
• Assist and support in managing operational functions to ensure the following:
• Account opening and maintenance for WBG and PBG
• Processing an average of over 100 documents per day, including reconciliation of physical documents
• Overnight safe custody of original physical documents
• Supervise the Offshore Processing Team for:
• Account opening for CCBB/PBG
• Cheque book issuance, including special cheque books
• Online banking, SMS, and IVR banking
• System approval for COB (High Risk), IPAD (High Risk), and MB accounts
• Major responsibilities involved in this role:
• Approve or reject COB-High Risk accounts, IPAD, and MB accounts
• Approve debit cards in Instant Issuance or DCR for the above cases
• Escalate approvals to the next level of management when required
• Prioritize process completion based on high net worth and tier 1 clients
• Manage and plan resources for optimal efficiency, especially planning absences or leaves
• Additional responsibilities include:
• Holding original physical documents as joint custodian
• Reconciling physical documents on a daily basis
• Addressing rework identified by Offshore and coordinating rectification exercises with Branches/RMs
• Monitoring the movement of original physical documents between ASU and Central Archiving Unit
• Acting as a backup for Time Deposit/CCBB opening/OA payments approval
• Serving as a joint bank admin for special bank-controlled admin for iBusiness in conjunction with IAM
• Providing assistance to the Unit Head SSD in completing day-to-day operations
• Approving scanning in SIG-CAP handled at Onshore
• Supporting the development and cross-training of the team for better resource utilization
• Participating in designing BRD at a user perspective for process upgrades
• Identifying/proposing optimization opportunities based on day-to-day functions
• Addressing/completing audit observations, coordinating with auditors, and rectifying irregularities and deficiencies
• Participating in UAT for deployment of approved CR
• Working on continuous process reviews and improvements to ensure customer experience and expectation are met

Requirements

Requirements:
Experience:
• Higher Secondary education. Formal training in banking would be an added advantage
• 4-5 years of banking experience in branches or head office required
• Prior experience at head office as a verifier would be an added advantage. Knowledge of English; Arabic will be an added advantage

Skills:
• Computer skills
• Communication skills
• Interpersonal relations skills
• Supervisory skills
• Organizing skills

About the Company

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.