Accounts Executive

Job description / Role

Reporting to the Manager: Customer Services, the Account Executive is accountable for professionally handling the accounts of each customer they are assigned to, invariably pursue for the smooth functioning of all the training services provided to the customers. Proactively identify the requirements, like visa, ticket and hotel of the customers walk in to the building

Accountabilities:
- Manage accounts and customer service activities and staff competence in these areas, so as to optimize and sustain performance, profitability and customer satisfaction
- Proactively ensure fulfillment of sales strategy and targets and maximize retention of pre-existing business year over year;
- Responsible to document the clients expectations clearly to training services through proper registration of training;
- Liaise with and utilize support from suppliers and other partners as required
- Work closely with Accounts Receivable Department to ensure receivables are monitored at target levels;
- Exceed client expectations through personal delivery of superior service, communication and account follow up;
- Resolve issues from incoming calls and promptly return messages for same day resolution;
- Personally ensure proper coverage for territories in the absence of any team members;
- Take ownership and accountability for client account issues;
- Create and maintain positive relations with the Clients, Local and Regional Sales Managers, Sales Personnel, Training Services and Management;
- Responsible to ensure the departments reservation, booking and following up on client training events;
- Communicate changes/variations in training to The Training Department and document such changes; Administration and reporting as necessary
- Ability to exercise judgment to solve operational problems where the answer is not apparent.
- Head of the Department/Immediate supervisor may assign /delegate some of the functions to his team members on as required basis.

Requirements

- Timely follow up is a critical to quality for this position;
- PC literate;
- Exceptional telephone skills.
- Action oriented
- Composure
- Customer Focus
- Problem Solving
- Motivating others
- Teamwork

Knowledge, Skills, and Abilities required at this level include knowledge of methods and procedures concerning customer satisfaction; knowledge of telephone etiquette; knowledge to communicate effective and efficiently. Ability required working with customers and other team members to gather data and facts, Ability to keep records and to write the business letters professionally.

About the Company

The Adecco Group is the world’s leading talent advisory and solutions company. We proudly make a difference in the working lives of 3.5 million people every year. Our culture is entrepreneurial and inclusive, and we are united by our passion for making a difference in the world of work. We work with over 100,000 organizations in 60 countries, enabling their success. We have 35,000 people working with us across more than 60 countries and territories.

Adecco has been rapidly growing in the Middle East since 2008, developing a substantial footprint throughout the region. We work across 250 different clients, Adecco has more than 62 full time employees, working in 4 offices, servicing all countries across the GCC region. We offer Temporary Staffing, Permanent Placement, Executive Search, Assessments, Visa And Payroll, Outsourcing, PRO Solutions customised as per client requirements. Adecco Middle East Head Office is based in Dubai with a branch at Abu Dhabi.