Administration Sales & Customer Service

Job description / Role

On Behalf an European Manufactring Company, BWP is urgently recruiting an Administration Sales & Customer Service professional to join the existing Branch located in Jebel Ali Free Zone.

Responsibilities:
- Contacts and relations with the headquarter to obtain information on time, goods deliveries, pricing, billing
- Management of the customer in terms of correspondence, invoicing, various issues related to the activities of commercial support
- Secretarial Activity in terms of phone management, appointments, calendar sales, field technical sales records storage (salesman support)
- Reply to sales query over the phone
- Customer service related tasks
- Occasionally travel to Head Office (Europe)
- Acquisition, track and monitoring of orders until delivery to the customer
- Report to the production & logistic about eventual increase or decrease of orders
- Weekly, monthly and yearly verification of purchase performance of all customers vs the planned orders
- Management of customer web portals to download documents (invoices, contracts, procedures etc. etc.) and dispatch the Advice Shipment Notification
- Verification of debit / credit note and their information recovery to be forwarded to other departments (quality, supply chain or sales)
- Update of sales price lists in customers data and contract clauses, in agreement with the Manager;
- Monthly check of customer rating and dispatch of dispute claims

Requirements

- Bachelor degree with preference in Business Administration
- Business fluent in English/Arabic written and verbal
- Well experienced in administration/sales support process
- Knowledge in ERP system (JDE desirable)
- Strong knowledge about sales support, processes
- Professional usage of Microsoft Office applications
- Self-reliance, initiative and commitment
- Ability to travel and willingness to work with team
- Strong interpersonal & organizational skills

Applicants must be available for a face to face interview with the Recruitment Consultant.

About the Company

BWP is a privately owned, top-end, low volume specialist recruiter with an emphasis on the Middle East markets.

The company has pedigree, a pedigree that comes with over 30 years combined experience of the local markets and from the capabilities of our staff and from their intimate knowledge of all major white collar sectors in the MENA region.

As well as our bespoke search capacity, we are also able to professionally and knowledgeably advise on all aspects of the human capital dimension; from salary surveys and recruitment strategies to general HR policy , development and training.