Admissions & Family Experience Officer

Job description / Role

Job Summary:

The Admissions Officer is responsible for managing the admissions process from initial inquiry to enrollment, ensuring a seamless and positive experience for prospective students and their families. The Admissions Officer plays a critical role in attracting and enrolling qualified students, contributing to the overall success and growth of the institution. This position requires a dedicated and enthusiastic individual who is committed to providing an exceptional admissions experience for prospective students and their families. This role will involve reviewing applications, conducting interviews, providing information about the institution, and facilitating the enrollment process in alignment with organizational policies and goals.

Key Responsibilities:

Inquiry Management:
- Respond promptly to inquiries from prospective students and their families, providing accurate information about admission requirements, programs, and deadlines.
- Serve as the primary point of contact for admissions-related inquiries via phone, email, and in-person interactions.

Application Processing
- Review and evaluate applications, transcripts, and supporting documents to assess applicants' qualifications and suitability for admission.
- Ensure all application materials are complete and accurate, following up with applicants as needed to obtain missing information.

Interviews and Assessments
- Conduct interviews, assessments, or entrance exams as required to evaluate applicants' academic readiness, skills, and suitability for the program.
- Provide guidance and support to applicants throughout the interview process, addressing any questions or concerns they may have.

Admissions Decision-making:
- Collaborate with admissions committees or relevant stakeholders to make informed decisions regarding applicant acceptance, deferral, or denial.
- Communicate admission decisions to applicants in a timely and professional manner, providing feedback and guidance as needed.

Enrollment Support:
- Assist admitted students and their families with the enrollment process, including completing registration forms, submitting tuition deposits, and scheduling orientation sessions.
- Coordinate with academic departments, financial aid offices, and other relevant stakeholders to ensure a smooth transition for incoming students.

Admissions Events and Outreach:
- Plan and coordinate admissions events, such as open houses, campus tours, and information sessions, to attract and engage prospective students and families.
- Represent the institution at college fairs, high school visits, and other recruitment events to promote admissions and raise awareness of the institution.

Data Management and Reporting:
- Maintain accurate records of admissions inquiries, applications, and enrollment data using the institution's database or CRM system.
- Generate reports on admissions metrics, applicant demographics, and enrollment trends to inform decision-making and strategic planning.
- Manage the documentation related to the student withdrawal process and work with the team to understand the reasons and retention of students.

Requirements

Qualifications:
- Bachelor's degree in business administration, or a related field.
- Previous experience in admissions, recruitment, student affairs, or related roles preferred.
- Strong interpersonal and communication skills, with the ability to interact effectively with diverse audiences.
- Excellent organizational and time management abilities, with keen attention to detail.
- Familiarity with CRM.
- Proficiency in Microsoft Office applications and familiarity with database management software.
- Customer-centric mindset, with a commitment to providing exceptional service and support to prospective students and families.
- Ability to work independently and collaboratively in a fast-paced environment.
- Passion for education and a genuine interest in promoting the institution's mission and values.

About the Company

Fortes Education is made up of a caring and committed educators and innovators who seek to improve education in the UAE and Middle East region through the establishment of innovative schools and enlightened education programs that help students realise their potential.

We are able to deliver and accomplish our goals through a management team trained in education and business, a dedicated and large team of teachers, educators, and school administration staff, our research-based school curricula, achievement based educational systems, intensive professional development, extended learning programs, cutting world class educational facilities and cutting edge technologies.

Fortes has a strong leadership team that combines business and education expertise from around the globe. We work closely with the local government authorities to improve the standards of education and to make quality education more accessible to the broader community.