Admissions Manager

Job description / Role

On behalf of our client, a leading provider of entertainment venues in the Middle East, we are looking for an Admissions Manager based in Dubai.

To drive the performance of the ticketing team to meet all commercial and service related goals
- Manage the guest service team during daily operations, including the information desk, ticket counters, call center and access control.
- Actively adhering to and promoting the highest levels of customer service throughout the Guest Services team.
- Drive strategic and tactical best practice in Ticketing to ensure that processes, systems and people deliver excellence in Ticketing Customer Experience
- To fully understand and utilize all aspects of the POS software to enable the ticketing team to carry out effective upselling
- Work with IT to ensure upkeep of operational software and hardware within the Guest Service Department
- Responsible for the input and update of new products and promotions into the POS system
- Hold regular meetings and briefings to inform staff of ongoing guest complaints, to identify problem areas, and seek solutions to resolve such issues and problems

Number required: 1
Duration: Permanent
Desired start date: Immediate
Attractive package on offer.

Requirements

- College Graduate with 4 years working experience in the same field.
- Individual must possess a strong commercial awareness.
- Expert in ticketing systems.
- English literate, Arabic is a plus
- Good inter personal skill and communication skills
- Basic knowledge of Marketing and Promotional events

About the Company

Frontier IQ is a specialist firm headquartered in Dubai whose mission is to optimize our client\\'s talent through Executive Search and Training.

We specialize in sourcing professionals in Financial Services, Marketing, Advertising, and Media from around the world for leading employers in MENA region.