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Job description / Role
Job Summary:
As an After Sales Manager at a property selling company, your primary responsibility will be to ensure customer satisfaction and retention by providing exceptional post-sale support and service to property buyers. You will play a crucial role in building and maintaining strong client relationships, addressing their concerns, and assisting them throughout the post-sales process. Your goal is to enhance the overall customer experience, promote referrals, and contribute to the company's growth.
Key Responsibilities:
• Review Monitoring: Continuously monitor online review platforms, social media channels, and other online sources to track customer reviews and feedback related to our products, services, and brand.
• Reputation Analysis: Utilize reputation management software and analytics tools to assess the sentiment, trends, and key insights from customer reviews and ratings.
• Feedback Aggregation: Collect and consolidate customer feedback from various sources, identifying recurring issues, and sharing valuable insights with relevant teams.
• Performance Reporting: Generate and present regular reports on review trends, key metrics, and the impact of reputation management efforts to senior management.
• Competitor Analysis: Monitor the online reputation of competitors and industry trends, providing insights to inform our reputation management strategies.
• Review Generation: Implement strategies to encourage satisfied customers to leave positive reviews and ratings on relevant platforms.
• Customer Relationship Management:
• Develop and maintain positive relationships with property buyers to ensure satisfaction and trust in the company.
• Serve as the primary point of contact for buyers after the sale, addressing their queries, concerns, and requests promptly and professionally.
Post-Sale Support:
• Assist buyers with the completion of paperwork, contracts, and any necessary documentation.
• Coordinate property handover processes, including key transfers and inspections, ensuring a smooth transition for the buyers.
Problem Resolution:
• Address and resolve any post-sale issues or complaints effectively and in a timely manner.
• Collaborate with internal departments to find solutions to customer concerns, such as maintenance or legal issues.
• Follow-Up and Feedback:
• Conduct post-sale follow-up calls or surveys to gather feedback from buyers and identify areas for improvement.
• Use feedback to enhance the company's after-sales processes and service quality.
Customer Education:
• Educate buyers about property-related services, warranties, and maintenance procedures, ensuring they are well-informed about their investment.
Referral and Upselling:
• Identify opportunities to upsell additional services or properties to existing clients.
• Encourage satisfied customers to refer friends and family to the company.
Record Keeping:
• Maintain accurate records of all customer interactions, transactions, and feedback for reporting and analysis purposes.
• Team Collaboration:
• Collaborate with sales teams to ensure a seamless transition from the sales phase to the after-sales phase.
• Provide support and training to junior team members, if applicable.
Compliance and Legal Matters:
• Ensure all transactions and interactions comply with relevant legal and regulatory requirements.
• Stay updated on industry regulations and best practices.
Salary:
AED
5,000 to 7,000
per month inclusive of fixed allowances.
Additional benefits: Family Health Insurance
Requirements
• Bachelor's degree in business, real estate, or a related field (preferred).
• Strong communication and interpersonal skills.
• Problem-solving and conflict resolution abilities.
• Knowledge of real estate laws and regulations.
• Excellent organizational skills and attention to detail.
• Proficiency in using CRM software and other relevant tools.
About the Company
A leading real estate company in Ajman.