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Job description / Role
Assists the central baggage claims supervisor with the smooth running of the department. The agent will monitor and manage tracing queues and update and manage records in world tracer. Agent will proactively manage tracing activity and liaise with customers for delivery or for support in making a claim for lost or damaged baggage. Act as Supervisor in their absence.
Key Activities
- Complete a pattern of intense tracing in advance of moving a file to settlement to ensure full search has been completed.
- Assist in the development of monthly reports, and coordinate their production and distribution.
- Support and assist the Supervisor with completion of files required for final settlement once bags is considered lost, ensuring the customer provides all the required data.
- Manage interaction with passengers in person, via email or telephone supporting the customer through the claim or repatriation process.
- Ensure that full records are maintained, and that all data bases are updated with appropriate details.
- Work closely with finance in ensuring the efficient flow of accounting and financial information when a claim is being processed.
- Responsible for baggage claim file construction and inclusion of all required documents.
- Support DXB Baggage services department as required.
- Act as a liaison with network outstations in completion of lost and damaged files.
Requirements
Minimum Qualification
- High School Diploma
Experience
- Minimum of 2 years customer contact experience
Knowledge / Skills
- Understanding of WorldTracer
- Knowledge of Word and Power Point
Additional Requirements
- English and or Russian / Arabic
- MS Office and other systems
Core Competencies
- Customer Focus
- Team work
- Effective Communication
- Personal Accountability & Commitment to achieve
- Resilience and Flexibility (Can do attitude)
About the Company
Dubai-based flydubai strives to remove barriers to travel and enhance connectivity between different cultures across its ever-expanding network. Since launching its operations in 2009, flydubai has:
- Created a network of more than 90 destinations in 44 countries.
- Opened up 62 new routes that did not previously have direct air links to Dubai or were not served by a UAE national carrier from Dubai.
- Operates a single fleet type of 58 Next-Generation Boeing 737-800 aircraft and will take delivery of more than 100 aircraft by the end of 2023.
In addition, flydubai's agility and flexibility as a young airline has enhanced Dubai's economic development, in line with the Government of Dubai's vision, by creating trade and tourism flows in previously underserved markets.