Amber App Product Manager

Job description / Role

We at Al Tayer Group are looking for an experienced Product Manager who is passionate about building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams and agencies to design, build and roll-out new versions of the Amber App and related digital products, that supports the company’s digital vision, strategy and goals. The Product Manager will be accountable for product planning and execution throughout the product lifecycle, including but not limited to defining the product vision, and working closely with 3rd party agencies, CRM Team, Marketing Operations and other internal stakeholders to ensure KPI and customer goals are met.

Key Responsibilities

Strategic Responsibilities
• Gain a deep understanding of customer experience
• Identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
• Create buy-in for the product vision with Key stakeholders (Marketing, Commercial, Retail Operations)
• Define the product strategy and roadmap
• Determine product specifications, production timetables and integrated time plans for production alongside 3rd party agency
• Run beta and pilot programs with early-stage products and samples

Functional Responsibilities
• Gather and prioritize product and (internal) customer requirements
• Define the product vision
• Scope and prioritize activities based on business and customer impact
• Translate product strategy into detailed requirements
• Work closely with Development Agency and internal Stakeholders (Amber, IT, CRM, Marketing) to deliver with quick -to-market optimisations
• Drive product launches including working with key stakeholders to develop launch plans
• Evaluate promotional plans to ensure that they are consistent with product strategy and that the message is effectively conveyed
• Act as a product evangelist to build awareness and understanding
• Be an expert with respect to the competition
• Perform product demos to stakeholders within the business
• Work collaboratively with Amber team to develop training materials
• Deliver weekly, monthly and quarterly App performance reporting, measuring against KPIs and business objectives

Requirements

• Graduate or Post Graduate Degree, preferably in Computer Science, Engineering or equivalent
• 5+ years of professional experience in tech, ecommerce, or startup companies
• Proven track record of managing all aspects of successful digital products throughout the lifecycle, ideally within a retail or consumer facing business
• Solid technical background with understanding and/or hands-on experience in software development and web technologies
• Strong understanding of UX, UI and mobile best practices
• Proven track record of managing and implementing and optimising complex email programmes to meet business goals.
• Ability to understand business issues and analytical data to create solutions

Functional Skills
• Excellent written and verbal communication skills
• Knowledge of Mobile Analytics software
• Excellent team working skills
• Proven ability to influence cross-functional teams without formal authority
• Technical background
• Ability to work independently as well as build effective working relationships with cross-functional teams.
• Good communication skills and organisation skills
• Attention to detail
• Interpersonal skills
• Strong project management skills
• An ability to work under tight deadlines
• Self-directed, capable of staying on track and pursuing solutions without supervision.
• Service oriented and customer-centric mindset

About the Company

Established in 1979, Al Tayer Group is a privately-held, diversified company with operations in 12 countries in the Middle East and beyond. With over 7,800 employees from 95 different nationalities, the Group has its headquarters in Dubai, UAE.

Al Tayer Group operates leading, quality-focused businesses in automobile sales and service, luxury and lifestyle retail, perfumes and cosmetics distribution, engineering as well as interiors contracting. The Groups portfolio includes several of the worlds leading brands such as Armani, Bvlgari, Banana Republic, Ford, Ferrari, Gucci, Gap, Harvey Nichols and Maserati. The Group operates over 180 stores across multiple markets in the Middle East. In addition, Al Tayer Group has investments in commercial real estate, contracting, supply chain management, precision tools manufacturing and travel agency services.