Analyst / Frontline Trainer

Etisalat - UAE

Ajman, UAE

Posted
Ref: HP440-435

Job description / Role

Employment: Full Time

Brief Description:

· Ensure delivery in Training with 100% effectiveness & SLA adherence.
· Responsible for effective knowledge transfer to ensure enhanced performance in operations with improved customer experience
· Customize content for maximizing efficiency &optimizing cost
· Refresher Training Management

Job Requirements:

· Bachelor’s degree with relevant experience

Requirements

· Design and implement training courses and plans& ensure 100% effectiveness in knowledge transfer end to end
· Delivering class training or manage Knowledge transfer through multiple or any medium(ILT / ELearning/ Simulations Etc.)
· Decipher TNI appropriate to the section & deliver training in the most suitable methodology - the end to end lifecycle till ROI
· Take responsibility of floor performance & BQT.
· Support and follow up with operations on required training and performance improvement plans.
· Manage Product updates

About the Company

Etisalat has been the telecommunications service provider in the UAE since 1976, and has built up a modern telecom infrastructure and established itself as an innovative and reliable operator.

Etisalat stands 140th among the Financial Times Top 500 Corporations in the world in terms of market capitalization, and is ranked by The Middle East magazine as the 6th largest company in the Middle East in terms of capitalization and revenues. The Corporation is the largest contributor outside the oil sector to development programmes of the UAE Federal Government, and is an award-winning socially responsible corporation. Etisalat has also won accolades from across the region for its nationalization programme.

Candidates who applied for this job also applied for:
Corporate Trainer
Spearhead Training
Dubai 14 May
Analyst/Customer Care Platforms
Etisalat - UAE
Ajman 4 Jul
Digital Business Analyst
Stanley James
Dubai 3 Sep
Data Assessment Officer
Taaleem
Dubai 6 Sep
HR Advisor
Taaleem
Dubai 22 Aug
Find Top Talent
9 million professionals
Trusted by 10,000+ employers
Start recruiting now
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month
Analyst salaries in UAE

Average monthly compensation
AED 12,000

Breakdown available for industries, cities and years of experience