Applications Manager - AX

Job description / Role

Overview
Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.

To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales & marketing tools, a state of the art showroom featuring Dubai's only virtual helicopter tour and endorsements from a number of international sporting celebrities.

Job Description
The right individual in this role will have a strong background in Microsoft Dynamics and have experience in managing business operations in ERP. You must be able to analyse current business environment and processes and map it to industry best practices in the ERP. You need to be working closely with business units and end-users to provide value added functionality along with managing daily support needs. Should possess strong ERP experience and vendor management skills in addition to being able to address technical issues to a non-technical audience of users and senior management.

- Provide AX functional support and consulting to the Finance and Procurement departments
- Design and build the AX solutions architecture for new business units
- Project Manage, implement and support ERP related Projects based on sponsor and key stakeholder needs
- Detail Business Requirements documentation and map to AX processes
- Model existing and proposed business processes via Visio
- Manage all ERP related organizational process assets for consolidation and distribution purpose
- Help define strategies to enable management clear visibility to both current and resolved issues
- Help create IT audit process for user and legal entity management
- Provide AdHoc SQL based reports for business units when required
- Can understand business/system/data challenges and translate them into requirements/solutions
- Utilizes sound development life cycle practices, adheres to established processes, and documents delivery of application solutions (including business analysis, design, testing, implementation, support, and decommissioning)
- Participate in ERP strategy and road mapping exercises, making recommendations and giving guidance as appropriate
- Manage and support the integration of other business applications with Dynamics AX
- Plan and manage vendor planned maintenance (e.g., application upgrades, releases, enhancements, service packs, etc.) on ERP server solutions and underlying infrastructure
- Works closely with support partners and vendors to ensure continuity of ERP software or hardware implementation, integration, and support
- Performs changes according to process, teamwork, and best practices for IT Change Management. Documents change, facilitates architecture review, plans and schedules change, coordinates with stakeholders, conducts testing, ensures training needs are addressed, and plans for roll-back in the event that roll-back is needed
- Actively seeks out and builds knowledge to serve as ERP subject matter expert. Contributes technical knowledge and understanding to training programs, support processes, and operating procedures
- A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Scope of work will include access to sensitive data and financial perspectives requiring extreme confidentiality

Requirements

Desired Skill & Expertise
Technical Capability

- 4-5-Years' Functional experience in supporting Finance and Procurement operations in AX 2012 and above versions.
- Should be AX Subject matter expert, must be comfortable both in solution support as well as designing overall architecture
- Familiar with Data Quality, Metadata Management, and Master Data Management concepts and practices

Soft Skills

- Must have excellent communication skills, both written and verbal, with a strong inclination to follow-up, communicate through ambiguity, and function with a service orientation. Communication may involve motivating or influencing organizational leaders
- Excellent communication, influence, and relationship management skills required.
- Demonstrated conceptual thinking and analytical skills
- Security - Ensures that security is maintained and not compromised (to include attacks, unauthorized access, and confidentiality of data).
- IT Knowledge - Stays current with emerging technology trends

About the Company

The First Group is a British-owned international property development company based in Dubai. The focus is on delivering innovative overseas property developments and solutions to meet the demands of the international property investment market.

As an emerging property market specialist and one of the region\\'s leading independent serviced residential and commercial building developers, The First Group prides itself on offering clients quality off-plan developments, unrivalled services and pioneering products for the finest investment opportunities in Dubai and the Northern Emirates.

With over 20 years\\' experience in the international property market and unparalleled commitment to excellence in all areas, including construction, design, finish and service, choosing to invest with The First Group offers a reliable and secure investment in one of the world\\'s most lucrative property markets.