Job closed
Ref: HP350-4032
Job description / Role
You would be responsible for assisting the Store Manager in the management of the team and to contribute to the optimization of the boutique's results.
Client Details
Our client is one of the most prestigious beauty brands in the world.
Description
Team Management
* Manage beauty Boutique sales in terms of recruitment, leadership, training and performance appraisal
* Along with the boutique manager, supervise the organization and efficiency of the team = monitor individual and collective objectives, encourage team work, share knowledge and expertise
* Conduct and organise briefings to the team
Business development
* Assist the boutique manager in analysing the sales, run analyses and reports, propose appropriate corrective actions
* Drive growth by having his/her clientele and contributing to the sales of the boutique: lead by example in term of perfect client experience retail and CRM targets
* Act pro-actively to recruit, retain and grown client return rate
* Help the boutique manager to develop business initiatives in line with the brand vision and strategy
Client Relations and Experience
* Ensure excellence in customer service in accordance with the Brand's standards: create a unique experience for each customer
* Support the sales team on the shop floor
* Ensure the team has the tools/training to provide client experience
* Facilitates the resolution of client service complaints
* Strongly encourage the team to manage, use and develop the customer database
Operate the Boutique
* Ensure the retail space is well maintained and the visual Merchandising guidelines are respected
* Assist the Boutique Manager for the staff schedules , including day to day operational zoning to ensure floor coverage and optimal client service
* Ensure the stock is effectively managed and control procedures are implemented to anticipate and limit variations
* Along with the boutique manager, ensure the respect of the Boutique Charter and the Boutique procedures at all times
* Ensure the continuity of the business and quality of service when the Boutique Manager is not present
Job Offer
Competitive salary and benefits
Requirements
* Post Graduate Degree
* Ideally 3 years experience in boutique management
* Luxury Retail Experience
* English (fluent) skills required
* French and Arabic highly desired
About the Company
Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.
The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:
Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal
The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.