Assistant Chief Steward

Job description / Role

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

MAIN DUTIES:

Administration

- To have a full working knowledge of all hygiene and occupational health & safety regulations in the UAE, according to Dubai Municipality standards.
- To possess the HACCP certification and to comply and follow at all times the HACCP processes put into place.
- To ensure that breakages are administrated in order to provide constant feedback to the operation as a tool to reduce breakages and losses.
- To strictly adhere to the established operating expenses and ensure that all costs are controlled.
- To ensure an effective payroll control through a flexible work force and maintain a close cooperation with other Food & Beverage outlets.
- To participate in the formulation of the Annual Operating Budget operating cost, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.
- To ensure that the Stewarding Department is managed, providing a courteous, professional, efficient and flexible service at all times.
- To assist and coach in the operation and be visible during peak times or major events having a hands on approach.
- To implement a flexible scheduling based on business patterns.
- To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned place of work .
- To assign responsibilities to subordinates, implementing multi tasking principle and to check their performance periodically.
- To establish and strictly control inventories and to the par stocks in the operation for all operating equipments, Food & Beverage, FF&E items and to ensure that the outlet is adequately equipped.
- To conduct monthly inventory checks on all operating equipments and supplies.
- To carry out bi-yearly, yearly inventory of operating equipment as well as conducting monthly par stock checks.
- To organize in a proper way all equipment storage with full codification for all labeled items
- To control the requisitions, storage and careful use of all operating equipments and supplies.
- To conduct daily pre-shift briefings to employees on preparation, service and hotel events.
- To liaise with the Kitchen and Food & Beverage Department on daily operations and quality control.
- To ensure that each outlet is supplied with clean and dry operating equipments in conjunction with the Hygiene Officer
- To ensure that the food production areas are supplied with clean and dry kitchen utensils in conjunction with the Hygiene Officer
- To supervise night cleaning in kitchen, front (Open Kitchen) and back-of-house food and beverage areas
- To ensure that back-of-house cleaning schedules and garbage runs are strictly adhered to and areas are cleaned according to the established standards.
- To ensure documented weekly walkthrough with Executive Chef, Hygiene Officer and Assistant Food and Beverage Director
- To ensure that the back of the House areas are kept clean and organized.
- To have a thorough understanding and knowledge of all Food & Beverage equipment needs and network with other hotels to borrow equipment as and when needed.
- To handle suppliers enquiries in a courteous and efficient manner.
- To be demanding and critical when it comes to service and hygiene standards in conjunction with the hygiene officer
- To ensure that the Stewarding team complements the Outlet team in projecting a warm, professional and welcome image.
- To ensure that all Departmental Operations Manuals are prepared and updated annually.
- To plan the outlet weekly roster and work schedules to ensure that the stewarding operation is adequately staffed to handle the level of business.
- To maintain outlet communication board.
- To submit all staff incident reports.
- To maintain the Daily Log Book.
- To report "Lost & Found" items
- To attend weekly Food & Beverage Meeting and Daily Operations Meeting.
- To provide the Purchase Manager with detailed Product and Purchase Specifications for items used in the outlet.
- To liaise and organize with Housekeeping Department that the established cleaning schedules are strictly adhered to and coordinated between the two departments.
- To coordinate all Repair and Maintenance and issue repair and maintenance job orders to ensure the proper maintenance of the outlet.
- To ensure that all operating equipments provided to the departments are kept in good condition.
- Must be an example of the Sofitel Values, Brand Standards, and a champion of appearance and hygiene guidelines.
- Implements guidelines, policies and procedures for those operating departments according to Sofitel Guidelines & Standards.
- Must apply the Sofitel Food & Beverage rituals.
- To maintain a good rapport and working relationship with staff in the outlet and all other departments.
- To attend and contribute to all staff meetings Departmental and Hotel trainings scheduled and other related activities.
- To fully support the Departmental Training Function in the Department assigned.
- To undertake any reasonable tasks and secondary duties as assigned by the Executive Chef.
- To respond to any changes in the Engineering function as dictated by the industry, company and hotel.
- To conduct monthly staff meetings.
- To conduct yearly employee performance appraisals.
- To identify and develop young talents within the organization for future potential growth within the company.
- To prepare and participate in the Monthly Objective Review.

Financial and Revenue Responsibilities

- To ensure that the Department's operational budget is strictly adhered to and that all costs are controlled and expenditure approved.
- To submit to Food & Beverage Office the following: Monthly Outlet Report Monthly Objective Review, Monthly Breakage and Loss Report, Chemical Consumption Report, Monthly Training Report.

Training and Human Resources

- To assist in the training of employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.
- To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Hotel and Department Operations Manual.
- To ensure that you and all the employees read the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety
- Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
- Treat complaints of harassment and discrimination promptly and confidentially.
- Treat customers and colleagues from all cultural groups with respect and sensitivity.
- Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

Guest Service Responsibilities

- To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to superiors if no immediate solution can be found and assure follow up with guests.

Requirements

Miscellaneous

- To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development. Ensure you encourage them to maintain good relationships with their colleagues and all other departments.
- To ensure that all employees report for duty punctually wearing the correct uniform/attire and name tag at all times and to ensure they maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
- To ensure that all employees provide a friendly, courteous and professional service at all times.
- To respond to any changes in the department as dictated by the needs of the industry, company or hotel and sharing your plan of action with your supervisor.
- To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
- To ensure rosters are posted and timesheets submitted on time.
- To ensure that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company / hotel policies and procedures.
- All Heartists are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
- All Heartists may be assigned to other duties in the hotel as and when required by business levels.

Qualifications

- Previous experiences in the Stewarding Department within a hotel.
- Excellent written and verbal English communication skills, along with strong interpersonal and problem solving abilities are essentials.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.