Assistant Food & Beverage Manager

Job description / Role

At Fairmont Hotels & Resorts, exceptional service and flavours are the hallmarks of every dining experience. As Assistant Food & Beverage Manager your leadership and passion for guest service will drive outstanding operating results within the Outlets. Ensuring they are the preferred dining destination and workplace.

What is in it for you:
- Accommodation and meals provided
- Transportation to & from the hotel
- Medical & Life Insurance
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Director of Operations, responsibilities and essential job functions include but are not limited to the following:

- Lead and manage the Outlets team in all aspects of the department and ensure service standards are followed
- Interview, select, train, counsel, discipline and reward restaurant staff for the efficient operation of the outlets. Organize and conduct daily pre-shift and monthly departmental meetings communicating pertinent information to colleagues. Schedule and direct staff in their work assignments. Train and direct staff in all food and beverage operations according to Fairmont Standards. Communicate effectively, both verbally and in writing to provide clear direction to the staff. Observe colleague performance, praise as well as encourage improvement when necessary with effective and consistent performance management.
- Interact positively with customers, promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties. Maintain communication with all departments to ensure customer services are met.
- Maintain and analyze the profitability of outlets to support overall hotel operation. Control payroll and equipment costs. Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies. Operate the restaurant in accordance with Fairmont Hotels and Resorts operational procedures. Analyze the cost-effectiveness of all aspects of the operation. Develop and implement cost-saving and profit-enhancing measures. Create promotions and recommend price adjustments based on market trends, quarterly competitive analysis and product sales mix.
- Continuously move throughout the restaurants and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. Give guidance toward improvement and make necessary adjustments for consistency. Field customer complaints by conducting thorough research of the situation in order to choose the most effective solution. Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
- Utilize prescribed cash handling procedures to accurately charge customers, create forecast and revenue reports and write correspondence.
- Establish and implement 5-star service levels: Create and implement colleague-training initiatives, Implementing service standards
- Creating and implementing a preventative cleaning and maintenance program: Work together with the culinary & stewarding team to ensure that all food service meets or exceeds guest expectations and to promote teamwork as a strong component of the daily service culture. Control stocks for daily use in the restaurant to ensure service requirements are met
- Creation and implementation of guest preference programs.
- Monitoring and continued development of Food & Beverage control:

Control and analyzes the level of:
- Quality of Service
- Guest Satisfaction
- Employees Satisfaction
- Operating equipment
- Grooming Standards

Conduct under the guidance of the F&B Director on:
- Training,
- Promotional Plan,
- Interviewing, Employee Orientation,
- Job Performance and Corrective Action
- Participate in service as necessary in accordance with restaurant needs
- Develop a marketing plan to ensure the restaurant is capturing the maximum amount of in house guests as well as drawing customers from outside the hotel. Create and innovate new ideas and promotions to generate revenue. Participate in local events to foster positive relationships with other members of the community.
- Review all group resumes and BEOs in order to ensure successful completion of all IRD responsibilities (as outlined in the resumes or BEOs)
- Supervises and assists in service for VIPs/ SA etc.
- Maintain communication between IRD and all relevant departments
- Check tray and table setups to ensure departmental standards are always maintained
- Oversee Refreshment Centre operation, guest room checkouts, remove bars etc.
- Check VIP list and follow up on all deliveries
- Ensure the payroll of all colleagues is submitted and timesheets are accurate in a timely manner
- Other assigned duties

Requirements

Your experience and skills include:
- Previous Food and Beverage leadership experience required
- Previous Point of Sale System experience required
- Computer literate in Microsoft Window applications required
- University/College degree in a related discipline preferred
- Excellent communication and organizational skills
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times

Your team and working environment:
- Be a part of our multicultural team.
- Enjoy nature as our location provides majestic mountains in the northern Fujairah.

Visa Requirements: Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.