Assistant Front Office Manager

Job description / Role

Company Description

\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Job Description

The Assistant Front Office Manager is responsible for overseeing and supervising the operations of the Front Desk, Guest Services, Bell, Door, Concierge and Night Audit:

- Ensures that all Front Office Policies and Procedures are adhered to
- Ensures VIP procedures are being met or exceeded on a daily basis for all Guests.
- Coordinate the Arrival, Stay and Departure experience for all Guests.
- To understand and promote the hotel's and departmental vision
- Provide direction and support to Guest Relations Managers, Front Office supervisory positions and Ambassadors in their daily tasks relating to their roles
- Ensure that all Front Office team have the supplies needed to perform their duties
- Responsible for ensuring consistency in exceeding guest service expectations.
- Energize the brand by promoting our Guest loyalty program.

Requirements

Qualifications

Your experience and skills include:

- Candidate must possess a minimum two-year experience in a supervisory role in an upscale hotel along with strong organizational skills and the ability to work independently.
- Excellent verbal and written English skills; second language a plus.
- Excellent interpersonal, communication, organizational, and computer skills.
- Willingness and ability to work a flexible schedule to meet business demands.
- Assist with additional projects or requests as needed.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.