Assistant Housing Manager

Job description / Role

The Assistant Manager, Housing & Colleague Relations will be responsible for the organization, communication and roll out of all colleague activities in the hotel as well as the accommodation. This role is responsible for promoting colleague relations by enhancing social aspects of Fairmont Bab Al Bahr’s colleagues.

Hotel Overview:

Fairmont Bab Al Bahr, "gateway to the sea" boasts a prime location at the mainland gateway to the cosmopolitan city of Abu Dhabi, the capital of the United Arab Emirates. With its strikingly contemporary architecture, this beachfront business hotel offers the highest level of comfort and elegance throughout its 369 guestrooms and suites, including the ultimate exclusive lifestyle hotel experience with Fairmont Gold.

Summary of Responsibilities:

Reporting to the Human Resources Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Oversee Housing office, and building maintenance, room changes/assignment and key control.
• Responsible for all aspects of administration for all Fairmont Bab Al Bahr (Manager and Colleague apartments).
• Ensuring each new resident is provided adequate, clean, fully equipped and well maintained accommodation.
• Ensure quality of units and supplied items are maintained.
• Responsible for maintaining all equipment provided to Colleagues (personal areas & public areas).
• Directly responsible for ensuring that the level of Accommodation cleanliness is well maintained.
• Liaise with Maintenance and Security maintaining good rapport and a continued high level of communication, to ensure support and assistance is obtained as required.
• Coordinate, participate and follow up on quarterly room checks/furniture inventories.
• Be creative in seeking solutions to a myriad of problems and concerns that may arise on a daily basis from residents. Many resident concerns may be of a very personal nature and a comfort level in dealing with such situations is imperative.
• Effectively communicate with residents.
• Communicate, administer and enforce policies and procedures outlined by Accommodation Procedure and Residential Lease agreements.
• Responsible for Shuttle Services to and from the hotel. Coordinate all bookings/cancellations for Colleague transportation requirements.
• Responsible for ensuring that all Colleagues & Management arrival & cancellations are done to outlined specifications.
• Responsible for arranging transportation to and from the airport for arriving & departing Colleagues and Management.
• Ensuring that Colleague and Management receive “Welcome Kits” to ensure that the majority of their housing questions are addressed.
• Provide a high level of colleague satisfaction through effective communication and counseling
• Coach Accommodation Colleagues and ensure the necessary training is provided, as required by the department core standards.
• Provide and ensure staff and colleagues work and reside in a safe environment
• Effectively manage and control of assets
• Directly participate on and/or mentor a colleague that contributes to a Hotel Committee
• Learn and effectively oversee all other areas of department in the absence of co-leaders and managers
• Adhere to all environmental practices and implement creative ideas for new initiatives
• Create, administer, summarize and set goals or Accommodation Colleague’s Opinion Survey Supplement.
• On site warehouse supervisor; responsible for ensuring that all items are checked prior to entering/departing the warehouse.
• Any other duties as assigned by the HR Director

Requirements

Qualifications:

• Previous experience is an asset
• Mature, enthusiastic and energetic with proven abilities to resolve issues
• Able to work in a fast paced environment and able to manage constant change
• Ability to effectively manage challenging situations; balancing empathy with assertiveness is key
• Must be flexible and able to handle a variety of tasks
• Must be detail oriented, highly organized and be a self directed person motivated by challenge
• Proven ability to communicate with peers, both oral and written
• Aware of safety of self and co-workers
• Computer experience with MS Word, Excel an asset

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift

Visa Requirements:

• Please note that you must be eligible to live and work in Abu Dhabi. Fairmont Bab Al Bahr will cover visa costs and flights for selected candidates from place of origin.

Living and working in Abu Dhabi: Abu Dhabi, the capital, is the largest of the 7 Emirates which make up the United Arab Emirates, one of the world fastest growing tourist destinations. When you choose to live and work in Abu Dhabi, you will find that we offer competitive salaries, service charge, quality medical benefits, meals and furnished accommodation. There are currently no income taxes in the United Arab Emirates. Abu Dhabi’s heritage is rooted in Islamic traditions and living here will prove to be a unique life experience.

Apply Today: Whether you're launching your career or seeking meaningful employment.

About Fairmont Hotels & Resorts

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

About the Company

We are thrilled to embark on an exciting new chapter as Fairmont Hotels & Resorts, and our unrivaled collection of iconic hotels including Fairmont San Francisco, Fairmont The Norfolk, Nairobi, Fairmont Banff Springs, London's The Savoy and the Fairmont Peace Hotel in Shanghai, join AccorHotels Group, one of the world's largest global hotel companies. Together, as a global community of hospitality leaders, we remain committed to cultivating a culture in which our colleagues are encouraged to realize their full potential through rewarding experiences and development opportunities. This exciting growth translates into opportunities, not just to better meet the needs of our guests, but opportunities for you to grow your career within our incredible brands around the world!

With our distinctive hotels around the world - and more in development - our global hospitality brand is renowned for its warm, engaging service and unique, culturally rich experiences. Located in some of the world's most unforgettable destinations, Fairmont's unrivalled collection reflects a sense of heritage, sophistication, and social importance. We are also committed to responsible tourism and are an industry leader in sustainable hotel management with our award-winning Green Partnership Program.

We have a 100 year tradition of delivering excellent service in some of the most iconic properties in the world. Our focus on service begins with selecting talented individuals who embody our Brand Promise: Turning moments into memories for our guests