Assistant Learning and Development Manager

Job description / Role

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

Assistant Learning and Development Manager

Responsibilities

- Carry out a training needs analysis at complex, hotel, departmental and individual level.
- Utilizing Academie Accor, create an annual hotel L&D plan specific to the needs of the business and in line with budget.
- Facilitate the creation of personal development plans within the business linking into departmental manpower and succession planning.
- Enable the creation of departmental training plans that maximise the potential of people at work in line with budget.
- Ensure each hotel produces a monthly planned training program ensuring details are posted as per procedure.
- To create and maintain a student training program in conjunction with business demands and recruitment levels.
- In conjunction with the Health & Safety Officer, ensure that our statutory obligations to the Health & Safety of our guests and associates are fulfilled.
- Monitor present and future trends, practices and systems in the L&D field making necessary recommendations to enhance our business profitability.
- Create a succession planning monitoring system that supports individual career development and our business goals.

Training Delivery

- To develop, manage and deliver a professional induction mentoring program where all employees are given a comprehensive hotel induction and are given the correct information regarding the company, the hotel and their job.
- Ensure that all necessary statutory training is carried out to comply with government legislation.
- Establish and monitor departmental skills training via a mentoring system to enhance individual competence, using departmental trainers effectively.
- Establish and deliver training to enable an excellent guest care culture throughout the group.
- Design and implement opportunities to widen employee experience through - reading, films, external vocational training, cross training etc.
- Develop and deliver supervisory and Management skills training to enhance individual competence and support succession planning activities.

GENERAL

- To be fully conversant with all Hotel procedures as outlined in the Staff Handbook, and conditions of employment.
- To be fully conversant with all legislation affecting working procedures and practices within the department, and in the Hotel.
- Comply with Hotel standards in relation to Hotel's Security, Health & Safety and Hygiene policy.
- Promote efficiency, confidence, courtesy and an extremely high standard of social skills.
- Promote and ensure good inter-departmental relations.
- Comply with any reasonable requests made by Management to the best of your ability.
- Display a pleasant manner and positive attitude at all times.

Requirements

Qualifications

- 3+ years of proven experience in learning and development, training, or a related role.
- Successful track record of designing and delivering effective training programs.
- Strong understanding of learning and development principles, instructional design, and adult learning theories.
- Excellent verbal and written communication skills with the ability to articulate complex concepts in a clear and engaging manner.
- Proven ability to plan, organize, and execute training programs, workshops, and events.
- Strong interpersonal and relationship-building skills, with the ability to work effectively with diverse teams.
- Exposure to or experience in leading small projects or teams within the learning and development function.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.