Assistant Manager - ITSM Platforms

Job description / Role

- Management of application administrator team and activities, address issues that needs intervention
- Ensure compliances to the company policies and industry standards
- Management and monitoring of vendor support, contracts & payments
- Monitor and management of SLAs & OLAs and prioritize work accordingly
- Perform Applications performance reporting and plan seamless upgrades & updates
- Design, Document, Manage and Deliver new solutions & services requirements
- Maintain & review knowledge database of the issues / problem for future reference
- Manage new projects & initiatives roll-out

Requirements

- 5 years of experience in ITSM tools, customization, development
- Application deployment experience is a plus
- ROC platforms Admin
- Customization, Integrations
- Vulnerability clearance & New Development
- Strong interpersonal and communication skills
- Team Management
- Knowledge of current technological developments/trends
- Operating Systems: Microsoft Windows Server & LINUX
- Programing: bash / shell / perl / python / java
- Good knowledge of databases interfacing & queries buildup
- Project Management

About the Company

The largest integrated healthcare platform in the UAE.