Assistant Outlet Manager

Job description / Role

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

- To support Outlet Manager in managing all the outlets efficiently according to the established concept statements.
- To ensure that all operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
- To assign responsibilities to subordinates and to check their performance periodically.
- To assist in controlling the requisitioning, storage and careful using of all operating equipment and supplies
- To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.
- To assist in conducting monthly inventory checks on all operating equipment and supplies.
- To carry out monthly, quarterly, bi-yearly, yearly inventory of operating equipment.
- To conduct daily pre-shift briefings to employees on preparation, service and product knowledge.
- To attend Daily Operating Meeting.
- To assist in planning and organizing festive food promotions within the outlet.
- To liaise with the Kitchen and Beverage department on daily operation and quality.
- To handle all guest complaints, requests and enquiries on food, beverage and service.
- To assist in the operations and be visible during peak times.
- To assist in the revision and updating of the outlet Departmental Operations Manual on as needed basis.
- To maintain the Daily Log Book.
- To assist in planning the outlet weekly roster and work schedules to ensure that the outlet is adequately staffed to handle the level of business and submit a copy to the Human Recourses Department.
- To report \"lost and found\" items.
- To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Hotel and Department Operations Manual.
- To maintain a high standard of personal appearance and hygiene at all times.
- To attend all meetings as required by Executive Management.
- To undertake any reasonable tasks as assigned by the Food and Beverage Department..
- To ensure rosters are posted and timesheets submitted on time with a copy to the Human Resources and Food & Beverage Departments.
- To conduct employee performance appraisals.
- To identify and develop young talents within the organization for future potential growth within the group.
- To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development. Ensure you encourage them to maintain good relationships with their colleagues and all other departments.
- To ensure that all employees report for duty punctually wearing the correct uniform/attire and name tag at all times and to ensure they maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
- To ensure that all employees provide a friendly, courteous and professional service at all times..
- To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Hotel and Department Operations Manuals.
- To respond to any changes in the department as dictated by the needs of the industry, company or hotel and sharing your plan of action with your supervisor.
- To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
- To ensure that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company / hotel policies and procedures.

Requirements

Qualifications

- You should ideally have a degree in the hospitality field with previous experiences in the Food & Beverage field and further detailed beverage trainings.
- You must also have fluency in both written and spoken English and need to be proficient in MS Office, Windows and POS systems.
- Familiarity with Micros would be desirable, as well as previous international experiences will be highly regarded.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.