Assistant Talent & Culture Manager

Job description / Role

Company Description

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world's largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

Job Description

The Position

To assist the Talent & Culture Manager in the smooth running of the T&C function within the hotel and ensuring best practice is followed at all times. To oversee and support the T&C team on their day to day tasks

KEY ROLES & RESPONSIBILITIES

- Ensure that all Managers and colleagues follow the correct T&C procedures
- Responsible for Oasys HRMS updates and final payroll run monthly
- Issue promotion/salary increase letters to colleagues.
- Update job description for promotions
- Process all colleague status changes and register profiles for new starters and leavers for the monthly payroll.
- Ensure that annual and probation period appraisals are completed on time
- Updating and tracking annual and probation period appraisals.
- Do the visa renewal & passport expiry lists to send to all coordinators on a monthly basis
- Organize the monthly colleague committee meeting and take meeting minutes
- Conduct exit interviews for colleagues at levels 1 - 4
- Compile and analyse T&C monthly reports and presentations such as T&C Statistics, Turnover, Exit Interviews for global, regional, brand, owner and management stakeholders
- Assist in dealing with all colleague related queries at all levels
- Counsel & advise all colleagues on matters of their employment
- Give advice on all disciplinary and grievance issues
- Maintain Disciplinary tracking
- Oversee the operation of cafeteria and ensure proper tracking and invoicing is in place, as well as hygiene and quality standards are followed
- Liaise with catering contractor for special events, theme days, etc.
- Assist in the performance management of the T&C Coordinator, T&C Executive
- Ensure annual T&C event calendar is prepared and followed
- Ensure that monthly engagement activities take place and assists the T&C Coordinator arrange and coordinate these events / meetings
- Drive the CSR activities for the hotel in cooperation with Management
- Ensure departmental communication meetings are scheduled, prepared and attended
- Assist in Strategic Planning of the division
- Represent the division in Senior Level meetings in absence of T&C Manager
- Lead the division in absence of T&C Manager

Requirements

QUALIFICATIONS

- Degree in Business Administration majoring in Talent & Culture

EXPERIENCE

- Minimum 5 years experience in a T&C Management position ideally within a 5 star hotel

Additional Information

PERSONAL ATTRIBUTES

- Excellent written and verbal communication skills
- Understanding and ability to work in a multicultural environment
- Ability to help lead and manage a team
- Foster positive working relationships with colleagues at all levels
- Build excellent rapport with other departments, suppliers, contractors, reps of owning company, etc.
- Must be confidential in all Talent & Culture matters
- Ability to handle a number of projects at one time
- Must be computer literate in Microsoft Office applications

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.