Job closed
Ref: HP698-8247
Job description / Role
Al-Futtaim occupies the pre-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to our leading brands' worldwide growth. We represent Toyota, Lexus, Honda, Chrysler, Dodge, Volvo and Jeep automobiles as well as Hino Commercial vehicles.
We are establishing a brand new, state of the art Automotive Training Academy to develop our own automotive professionals. Al-Futtaim Automotive Training Academy is to develop the right team of automotive Emirati professionals who will support growth in all sectors of the automotive group.
Job Title: Assistant Technical Training Manager
Reports to: Group Technical Training Manager
Department: Automotive Technical Training
Location: Dubai
Grade: H
Job Purpose:
To lead a team of dedicated Technical and Body & Paint Trainers in successfully providing Technical Training programmes as required by Al-Futtaim Automotive Group, underpinned by the relevant Brand Principal standards.
To meet core KPIs in technician competence certification. Reporting to the Automotive Group Technical Training Manager the role will cover the development and implementation of a blended learning approach covering training needs analysis, programme development and impact measurement.
To work with Technical Training Administrator to develop and monitor the annual training plan and scheduling for all Technical Training.
Key Accountabilities:
To ensure engaging delivery of technical training aligned with all distributor and company policies and procedures are in line with Academy quality standards.
Lead the technical training team and monitor training programme content and delivery, to promote continuous improvement.
Lead the Co-ordination and monitoring of all distributor training, to ensure Brand and distributor compliance.
Contribute to the analysing of standard performance reports, operational non compliance and execution of structured action plans.
Ensure active promotion and continuous improvement of staff and customer engagement activities.
Conduct ongoing field visits in relation to training needs analysis, Distributor Campaigns and Advanced Training requirements
Complete ongoing Staff assessments to ensure continuous development of the team.
Requirements
To be successful in this opportunity the selected candidate will need to have the following skills, attributes and qualifications:
Minimum Qualifications and Knowledge
Toyota & Lexus Certified Trainer or equivalent
Knowledge of TEAM 21 Framework
High level of proficiency in both written and Spoken English
Full UAE driving Licence
A High Level Qualification in:
Automotive Engineering Certification equivalent to City & Guilds 390 Full Technological or above
Adult learning certificate City & Guilds 7307 or equivalent
Assessor's qualification D32/33 or equivalent.
Minimum Experience:
Technical Training or Further Education Teaching role -- 10-15 Years
Automotive Industry Diagnostic Experience -- 10-15 Years
Proficient to Diagnostic Master Technician Level or equivalentÂ
Certificate of Management Level 3 0r equivalent
Management of a Technical Training Facility
Experience in the delivery of Toyota and Lexus training materials
Job-Specific Skills:
Ability to lead and motivate a highly effective team
Ability to train and coach, build relationships and utilise skills appropriately
Ability to provide outstanding customer service
Ability adjust priorities and structure time wisely in a fast paced environment
Ability to maintain strong administration skills
Ability to communicate in a clear, concise, understandable manner
Ability to develop tailored training materials to suit the local market
Behavioural Competencies:
Personal Integrity
Strong analytical skills
Ability to show empathy with customers and colleagues
Readiness to focus on customer's needs and to understand their requirements.
Ability to follow-up on outstanding issues
ÂCompetent in communicating verbally at all levels
Ability to work effectively as part of a teamÂ
Competent in planning and organizing own case load
Readiness to persevere with difficult tasks
Ability to be assertive without being aggressive
Able to focus and drive tasks to completion
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.