Ref: LP452-702

Job description / Role

Employment: Full Time

To collect the overdue amount from the delinquent customers by using necessary collection tools and meet the collection efficiency and productivity targets.

• The position is responsible for meeting the monthly resolution and recovery targets assigned by collecting overdue money from allocated delinquent customers.
• Meet the productivity norms in terms of calls, contacts, promises and promise to payment conversion ratio and also the efficiency in terms of intensity and quality of collection follow up.
• Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.
• Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance.
• Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions.


• 1 – 2 years of front end experience in customer interaction preferably in banking. Understanding of Banking and Financial Services.
• Graduation in any discipline
• Good Negotiation Skills
• Good Communication Skills
• Good understanding of Remedial actions for managing delinquency portfolios.
• Working knowledge of MS Office – Word and Excel

About the Company

ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.

Get personalised updates on latest vacancies
Candidates who applied for this job also applied for:
Collection Officer Easy Apply
Manpower Middle East
Dubai 8 Mar
Associate - Lending Services Easy Apply
Abu Dhabi Commercial Bank (ADCB)
UAE 16 Mar
Senior Relationship Officer Easy Apply
Abu Dhabi Commercial Bank (ADCB)
UAE 17 Mar
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month
Associate salaries in UAE

Average monthly compensation
AED 5,000

Breakdown available for industries, cities and years of experience