AVP Infrastructure Operations

Job description / Role

Organisation Unit Purpose

The Group IT ITIO (IT Infrastructure, Operations and Application COE) team develops and supports a comprehensive catalogue of technology services and platforms. The success of the team is measured through service availability, high velocity delivery of new and enhanced IT services that enable and empower the business and through the successful balancing of cost, capability development, risk and overall service performance.

As part of ITIO the IT Operations team is focused on driving the always available bank. We are the heartbeat of the organisation focused on ensuring all IT services remain highly available, are resilient and recoverable. The team embraces new ways of working by enabling high velocity delivery through agile and lean service management practices while maintaining the focus on service quality and availability, ensuring we operate within the Groups risk appetite.

Job Purpose (Why does the job exist? What is the unique contribution made by the job holder?)

As part of the IT Operations leadership team, the management role has 3 core focus areas - Operational Delivery of the infrastructure tier for the Enterprise, integrating the application and infrastructure services to ensure business service availability and embracing new ways of working with infrastructure design / delivery teams.

The Infrastructure Operations Manager will ensure the team (including technology partner) provide 24 x 7 management of the infrastructure services across the Group. The role will also act as a service integrator and understand the dependency of core application services. Focused on driving service resilience and availability the team will work closely with infrastructure delivery to ensure minimization of technical debt / risk in the environment.

Scope of the role includes core infrastructure, network, security and technology component such as different types of server environment (Windows, Linux, Solaris, AIX, VMWARE, etc), Storage, backup, Database (Oracle, Sybase & MS SQL), middle wares (Web logic, Web sphere), routing, switching, firewalls, IPS, Web Firewalls, load balancers, connectivity, LAN/ WAN, wireless, voice/ video and unified communication solutions.

This role is critical in driving service performance across the infrastructure segment and ensuring we become a trusted partner of the business.

* 10 years + experience
* 4000 user + management
* 5 years in infrastructure management
* Urgent role
* Banking candidates

Requirements

Education:

* General
* Professional

IT based degree, university degree, or equivalent work experience required.

Experiences

Years & Type:

* Industry
* Regional
* Functional
* Experience within complex environments defined by high availability, high transaction rate and geographical complexity
* Experience in managing high performing teams within complex technology environments
* 10+ years in IT Operations within an organization of more than 4000 users with at least 4 years of experience in banking
* 5+ years experience in Infrastructure Management and Operations
* 3+ years experience in Service Delivery reporting and business stake holder management

Knowledge & Skills:

* Technical
* Managerial

Technical/Functional:

* Expertise in IT Service Management, with a core operations competency
* Current experience with next-generation IT Operations solutions.
* Functional and technical understanding of critical application systems and infrastructure services.
* Strong understanding to the technical application / infrastructure risks, security, compliance and audit requirements.

Managerial:

* Leadership and strategic planning
* Customer oriented work ethic, shows ownership and results orientation
* Analytic Thinking, Ability to influence others, leadership, Achievement Orientation and Innovative
* Ability to work across organisation at all levels
* Ability to influence, coach/mentor and listen to team members.
* Strong organisational and people management skills developed in a metrics-based including experience with metrics performance management
* Experience in coordinating, facilitating and influencing senior management
* Strong verbal presentation and written communication skills with experience in management reporting and presentation.
* Experience in contributing to and executing technology service development plans or road maps

Allegis Group Limited and Aston Carter Limited operate Employment Businesses and Agencies and are companies within the Allegis Group Inc. group of companies, the fourth largest staffing company in the world, (collectively referred to as the "Allegis Group"). TEKsystems and Aerotek are divisions of Allegis Group Limited. Applicant data will be treated in accordance with the Allegis Group's Privacy Notice.

By submitting personal data to any company or division within the Allegis Group, the applicant is providing explicit consent to the use of such data by the Allegis Group and to the transfer of such data to and from the Allegis Group companies within the UK, Europe and outside the European Economic Area in connection with the fulfilment of the applicant's voluntary requests, and the fulfilment of other job opportunities that match the applicant's profile, and confirms that they may be contacted about such job opportunities.

About the Company

Allegis Group retired the "Talent2" name and re-branded its specialist recruitment professionals brand to Aston Carter.

Aston Carter is a distinguished global provider of recruitment services to companies requiring highly specialised business professionals. We have an unrivalled commitment to delivering first class service to our clients and candidates across professional disciplines, including Information Technology, Finance, Sales, Risk, Credit, Compliance, Operations, Marketing, Audit, HR and Engineering. Although we are retiring theTalent2 brand, our continued alignment with your company's business objectives will remain unchanged. As part of Aston Carter, our global presence gives us access to additional high-level talent, solutions and industry trends to better grow with our customers.

With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is an operating company of Allegis Group, a global talent solutions provider and the world's largest privately owned recruitment firm.