B2B Sales Products & Projects Manager

Etihad Airways

Abu Dhabi, UAE

Ref: KP902-476

Job description / Role

Employment: Full Time


This position is responsible for the design, development and implementation of B2B Products and Programs within Etihad's sales products by ensuring the smooth operation of various tasks and processes crucial to our sales programs. The candidate will be responsible to support driving Etihad's sales performance through a refreshed catalogue of products & programs that deliver true value selling across our partners and customers. Additionally, the candidate will act as project Manager to multiple projects who owns the overall responsibility for the successful initiation, planning, design, execution, monitoring, controlling and closure. And is accountable for delivering projects to concerned department after deployment and testing.


- Take ownership of EY's net fare product worldwide. Evaluate the usage, success and necessity in all markets.
- Ensure that net fares are not being misused to undercut EY's own offer and if necessary, take actions against it
- Develop and implement products for strategic niche segments (e.g. embassies, marine business or students), that support additional revenue generation, aligned with overall company goals
- Create documents that assist sales teams in selling our product (e.g. New destinations…)
- Review performance of our B2B products and keep continuous exchange with the market teams and BDU's to make enhancements if needed and continuously develop Etihad's offering
- Drive positive engagement with frontline sales, revenue management, BDU's and other stakeholders
- Manage and oversee Implementation and Project Management team in analyzing ETIHAD requirements and processes
- Work closely with upper management to make sure that the scope and direction of each project is on schedule, as well as other departments for support, in charge of a team to get the objective accomplished
- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Assess project and program management principles, methods and techniques, interdependencies between technology, operations and business needs
- Prepare estimates and detailed project plan for all phases of the project
- Report on project success criteria results, metrics, test and deployment management activities
- Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
- Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership
- Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards
- Create and maintain comprehensive project documentation
- Ensure all ETIHAD policies and procedures are adhered including but not limited to, Security, HR, Operations, and Legal


Education & Experience

- University degree in a related discipline and +6 years work experience in a related field
- Sales experience, or experience in supporting a field sales organisation required
- Strong team player, with cultural awareness & understanding required
- Excellent grasp of broader commercial and revenue knowledge required
- Fully conversant with key principles underpinning sales products and programs
- Collaborative team player with the ability to work independently.
- Strong problem-solving abilities and a customer-centric mindset.
- Familiarity with pricing models, legal contracts, and sales policies is a plus.
- Strong analytical background: Ability to synthesise performance data in a meaningful way - both verbally and in writing required
- Advanced Excel skills required
- Advanced Microsoft Project skills desired

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world's leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

About the Company

Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.

With Etihad, everyone who flies with us is welcomed as our guest.

This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch.

Were proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff.

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