Job description / Role
Summary
Responsible to host and serve all guests, ensuring they have an exceptional drinking & dining experience; creating lasting memories and building relationships. You will bring our bar concepts to life by using your personal flair and style when interacting with our guests.
Qualifications
Main Duties and Responsibilities:
To ensure the delivery of brand promise and provide exceptional guest service at all times, reinforcing Hyatt's Values and culture characteristics
- To follow the Cycle of service of Hyatt Centric Jumeriah Dubai
- To follow all skills trained in the departmental core Training
- Take care of the equipment as if it were your own
- Know the daily targets and projections
- Attend lunch and dinner briefs with restaurant staff to review daily specials, changes on the menu, and service specifications for reservations (e.g. parties)
- To be fully conversant with all services, offers, promotions, and facilities offered by the hotel
- Communicate effectively between all internal workplace restaurant departments i.e managers, kitchen staff, bartenders
- Check dishes and kitchenware for cleanliness and presentation and report any problems, including par levels as set by the management
- Adhere to the correct restaurant pathways
- To alert any potential problems to your direct supervision, where possible before they arise
- Attend all training where required, having an avid interest in learning and education surrounding their venue and products
- To understand and strictly adhere to the Rules & Regulations established in the Employee Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety
Requirements
- To carry out any other reasonable duties and responsibilities as assigned
- Update guest notes 100% i.e. make detailed guest notes after service on each of your tables
- To be charismatic and make conversation easily and with an array of people
- To be driven by achieving a rounded sales experience, using selling skills as trained
- Able to effectively manage their dedicated working areas and delegate where appropriate
- Meets sales mix expectations
- Meets sales and spending forecasts
- Have a thorough understanding of the local industry
- Following international and local Bar and Drink trends
- Closely follow and complete opening and closing procedures and checklists for the bar and obtain a manager's signature
- Serve alcohol responsibly and report any concerns to the duty manager immediately
About the Company
Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.