Beauty Supervisor

Job description / Role

BASIC INFORMATION

Position Title

Beauty Supervisor

POSITION OBJECTIVE

The job holder will be responsible for assisting the Store Manager in managing the beauty P&L and driving beauty sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation, coaching and retention of Beauty Advisors and adherence to company norms.

DO - Key Responsibilities

1. Customer Focus

- Ensure regular training of Beauty Advisors on all aspects of customer service, product knowledge and selling skills.

- Implements a high standard of customer focus within the store.

- Regularly assesses customer service standards within store

- Create seamless customer service orientation amongst Beauty Advisors by ensuring timely and efficient customer service.

- Ensure customer needs are met and complaints/ queries are resolved in a timely manner

2. Sales and Commercial Profit

- Achieve the beauty revenue targets for the store.

- Achieve target productivity metric (sales per person per day, staff per sqft) for the store.

- Actively seeks ways to achieve or exceed beauty sales targets.

- Monitor and control expenses (overtime, local, stock and consumables) through efficient store operations .

- Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas

- Monitor beauty sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers & also to communicate to staff.

3. Shop Keeping and Store Standards

- Ensure accurate stock merchandise and management (stock ageing, stock loss, space management) within the store.

- Assist Store Manager to oversee and monitor all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback.

- Assist Store Manager to oversee and monitor the inventory management in the store (stock availability, order management, back store management, stock movement within store)

- Assist Store Manager to ensure that the store is following the company policy for all employment and state laws, including wage and hour, human rights and equal employment opportunities

- Assist Store Manager to ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly

- Assist Store Manager to oversee cash transaction entry and management (petty cash, POS cash elements, change floats)

- Assist Store Manager to regularly audit own store administration and resolve any issues

- Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact on store.

- Monitor and handle customer complaints and take corrective action in line with Company policy

- Maintain high standards of visual appearance throughout the store including all non-retail areas

- Maintain window and in-store displays to a high standard in line with merchandising guidelines

- Prepare and review store reports on sales, commercial profit and stock ageing (slow moving, fast moving and non-moving items)

- Execute price revisions within the store

- Maintain a high level of store health and security for company assets, cash, stock and customer property

- Ensure seasonal peaks, important trading/promotional events are taken account of when preparing forecasts and staff rosters.

4. People Management

- Ensure store expectations and priorities are communicated to Beauty Advisors

- Review and provide regular feedback on BAs performance against expectations

- Carry out regular and relevant in-store training and enrol BAs on relevant Learning and Development courses

- Support induction of new recruits through buddy system

- Oversee BAs development and drive motivation levels and team building at the store.

- Ensure effective resource planning and succession planning

About the Company

Founded in 1973 in Bahrain, the Landmark Group has successfully grown into one of the largest and most successful retail organizations in the Middle East. An international, diversified retail conglomerate that encourages entrepreneurship to consistently deliver exceptional value, the Group operates over 900 stores encompassing a retail presence of over 13 million sq. ft. across Middle East, India, Egypt, Turkey, Yemen and Pakistan (franchise operation). The Group employs around 31,000 employees.