Branch Sales & Service Executive

Job description / Role

JOB PURPOSE
- To provide the highest level of personalized service to Retail Client Customers.
- To acquire additional business in the form of relationship as well as liabilities and assets, from the target market of Retail Clients business.
- To achieve business, revenue and target for the Retail Clients business and to implement local and global standards for the segment.

Key Roles and Responsibilities
- To achieve the agreed sales target as given by the Branch Sales Manager/Team Manager/Branch Manager.
- To solicit fresh customers as per agreed Bank's sales policy, strategy, and targets.
- To ensure Account Opening procedures are strictly adhered to as per policies and guidelines.
- To develop a potential customer database for new business development.
- To promote the highest level of customer service and responsiveness to Retail Clients Customers.
- To cross-sell other bank products to increase total portfolio for the Bank.
- To visit existing Retail Clients Customer for relationship deepening.
- Intelligently access the needs and problems of the existing customers and guide them in the best solution of their queries and concerns.
- To monitor customers fund movement and identity where customers falls below criteria level.
- To maintain a highly decent professional environment in the Branch.
- To keep customers informed of new products/services and promotional activities
- To follow the sales management process on a regular basis and submit required reports to the Branch Manager on a timely basis.
- To maintain a close coordination with the Operations staffs to provide prompt and excellent service to the banks customers.
- To ensure the highest standards of know-your-customer requirements supported by documentation.
- To ensure credit portfolio is managed in an efficient manner with zero expired facilities.
- To ensure that the branch premises maintains highest standards of hygiene, cleanliness and comfort.
- To be conversant with AML / CDD guidelines, Compliance policies and business processes relating to frontline areas outlined in the Process Guide ( PDU Link)
- To ensure compliance with Minimum Control Standards on Customer Data Confidentiality-

CONTRIBUTES TO
- Revenue generation for the Core Branch Banking business
- Portfolio retention and growth
- Portfolio health and quality
- Quality in delivery
- Operational health
- Organizational health.
- Protection of the Banks reputation. Banks ability to meet legal and regulatory obligations. Minimizing risk of Bank being used by money launderers

JUDGEMENT/COMPLEXITY
- Identifying & securing new revenue generating ideas for the Bank;
- Daily assessment of credit and other risks involved;
- Assessment of the quality, potential and profitability of new relationships as well as the existing portfolio;
- Marketing the Bank's products and services to customers (new and existing);
- Prioritize customer needs for products, services, and problem resolution.
- To be able to detect any suspicious transactions, Money laundering, forgeries etc.

Requirements

- University Degree.
- Good inter-personal/communication skills.
- Strong selling skills.
- Strong customer service orientation.
- Pleasant personality, Clear Voice / Tone Quality
- Knowledge of Banking standards, products and services.
- Understanding of banking operations, money markets, regulations, and risk management.
- Have a good knowledge of the Groups Policy, Standards, local regulations and legislation of the prevention of money laundering.

DIMENSIONS
- Portfolio of customers & liability growth.
- Cross-sell asset growth of credit cards and personal loans .

About the Company

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.

Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.

In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.