Business Support/Customer Service Officer

Job description / Role

We are seeking a dedicated Business Support/Customer Service Officer to join our team in the FMCG industry in Fujairah, UAE. The ideal candidate will be responsible for driving business growth, expanding market reach, and providing exceptional customer service and administrative support to ensure smooth business operations and client satisfaction.

- Perform general administrative tasks such as document preparation, filing, and record-keeping.
- Coordinate meetings, conferences, and events, including scheduling, room bookings, and logistics.
- Facilitate communication between different departments, teams, and external stakeholders.
- Serve as a point of contact for inquiries, both internal and external and redirect them appropriately.
- Maintain and update databases, spreadsheets, and other records.
- Compile and generate reports as needed to support decision-making processes.
- Manage office supplies, equipment, and inventory.
- Assist in financial processes such as invoicing, expense reporting, and budget tracking.
- Collaborate with finance teams to ensure accuracy and compliance.
- Provide support to ongoing projects by coordinating meetings, tracking project timelines, and assisting with project documentation.
- Assist in addressing customer inquiries and concerns in a timely and professional manner.
- Maintain positive relationships with clients, vendors, and other external partners.
- Ensure adherence to company policies and procedures.
- Ensure accuracy of customer-related data entry transactions, reconciliation

Requirements

- Proven experience in a customer service or business support role, preferably in the FMCG industry
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in MS Office and CRM software
- Ability to work effectively in a fast-paced and dynamic environment
- Attention to detail and commitment to providing high-quality service

About the Company

A leading holding company in UAE.