Butler (Russian, Arabic Speaker)

Job description / Role

Company Description

Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.

Key Features:

Stunning Waterfront Setting:

Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.

Luxurious Accommodations:

Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.

World-Class Dining:

Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.

State-of-the-Art Facilities:

Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.

Exceptional Service:

At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.

Job Description

MAIN DUTIES AND RESPONSIBILITIES:

• Maintain available to provide assistance for any matter related to making the stay of Hotel guests a pleasant and memorable one.
• Coordinate with Room Service the delivery of fruits for VIP guests and prepares the VIP fruit baskets. Replenish them on a daily basis until the guests departure.
• For the VIP guests, welcome upon arrival outside their assigned room and offer assistance.
• After check-in, introduce themselves to the guest, escort the guest to their room and explain room and hotel facilities and offer assistance for the remainder of their stay.
• Coordinate luggage handling with Concierge sections for arriving and departing guest to ensure safe and timely delivery.
• At times, check in the arriving guest and check out the departing guests in a friendly and caring manner according to the procedures and Kempinski standards.
• Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle.
• Offer personalized wake-up to the room with tea or coffee as per guest requests. Offer assistance to guests with shoe shining, packing and unpacking luggage, collecting and delivering laundry and dry cleaning.
• Keep abreast of all hotel promotions, product knowledge, VIP arrivals, and upcoming events in order to be able to answer guest requests and questions
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
• Be aware of the hotel accident Prevention Policies..
• Practices suggestive selling and able to familiarize guests to hotel facilities.
• Coordinates with Front Office to ensure that payment of guest folios is protected at all times, vis-à-vis scanty baggage procedure & release of guest bags on departure.
• Escorts guests to their rooms. For the first time guests, explain hotel facilities. In the room explain room facilities such as (how lights & TV function, safe, AC, fire exit, etc.)
• Ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.
• Check Hotel situation, occupancy, functions, groups, VIPs.
• Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
• At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
• Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.
• Ensures prompt & efficient message, newspapers, parcels & package deliveries to guests, as per hotel policy.Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel.
• Handling telephone calls at the Concierge desk
• Aware of fire & first aid procedure
• Handle guest complaints and report to manager
• Be fully aware of the Talk of the Walk for the day.
• Proper grooming at all times.
• Attend training classes as per schedule.
• Show fullest cooperation and respect within the team and other departments.
• Is aware of the daily activities and has product knowledge of all the hotel facilities.

Requirements

Qualifications
• University Degree in any field. Minimum 1 year in a similar role.

Additional Information
Competitive Salary and Compensation:
• Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.

Training and Development Opportunities:
• Access to training programs and development opportunities to enhance skills and advance within the company.

Career Advancement:
• Opportunities for career growth and advancement within the Rixos Hotels group.

Health and Wellness Benefits:
• Comprehensive health insurance coverage.

Employee Recognition Programs:
• Recognition programs to acknowledge and reward outstanding performance and dedication.

Work-Life Balance:
• Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.

Uniforms and Dress Code:
• Provision of uniforms or dress code guidelines for a professional and cohesive appearance.

Social Events and Activities:
• Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.

Transportation Services:
• Transportation services.

Employee Wellness Programs:
• Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.