CAFM Team Leader

Job description / Role

CAFM Team Leader - Success Profile

Reporting to: CAFM Engineer

Division / Function: IFS

Base location: Abu Dhabi

Key purpose

To support and assist Computer Aided Facilities Management (CAFM) Engineer in delivering the CAFM service to multiple clients served from Serco's central CAFM set up

Based on the specific requirement of the role

Key accountabilities

Customer

- Managing all kinds of customer requests to facilitate CAFM functionalities for multiple projects.
- Work closely with CAFM engineer to architect solutions for new projects and bids
- Interface with IT team of CAFM software company and keep the CAFM system up to speed with latest technologies and upgrades
- Maintaining Asset and PPM as well as importing new assets and PPM schedules into the system as and when required.
- Creating users and granting proper security rights as and when required.
- Create reports as and when required by site management.
- Scheduling of reports as and when required.

Operational Excellence

- Implementation of CAFM system as directed.
- Involved in day-to-day operation of the CAFM system by data entry, upload, download, reporting and data correction.
- To monitor and escalate the data accuracy.
- KPI reporting and escalation monitoring.
- Basic troubleshooting to provide Level 1 support.
- To coordinate with client's IT for Level 2 support.
- Day to day management of CAFM admin and other CAFM operators
- Data entering into the CAFM system as and when required.
- Implementing the procedures as advised.
- Business continuity and Disaster recovery support.
- Carry out site surveys of asset data quality.

People & Culture

- Health checks and sanity checks on the regular interval to ensure the system has the updated user profiles and access rights or any other data.
- Escalate the challenges on time.
- Willingness to work in Shifts.
- Flexible to assist with Helpdesk Operator and CAFM Operator role as and when required.

Requirements

Essential technical and professional skills, knowledge and qualifications

- At least four (4) year experience as a user of any CAFM application with enhanced technical skills to manage CAFM modification and creation requests.
- Minimum two (2) years experience in Facility Management particularly in healthcare environment is essential.
- Ideally a degree holder of IT related qualification or equivalent.
- Previous experience in any CAFM system and good understanding of CAFM workflow.
- A dynamic, high energy individual who can support several groups/sections within the organization
- Able to prepare basic reports.
- Proven problem solving skills.
- Verbal and written communication skills in English language.

Additional / special features of the role

- Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
- Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
- To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
- Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
- Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.

About the Company

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.

Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.

Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.

Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.

We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.

Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.