Job closed
Ref: RP216-04
Job description / Role
Answer courteously inbound calls.
Respond to customer inquiries.
Provide personalized customer service by responding to the needs of the customers.
Ensure feedback from the customer to further improve the customer services.
Manage and update customer databases with the status of each customer.
Build customer loyalty by follow-up of customer calls.
Evaluate problems of the customers and provide logical lasting solutions.
Manage filing, mailing, correspondence and other management tasks.
Requirements
Nature and length of previous experience: 1-2 years experience in call center or customer service
Language Fluency: English and Arabic
Current Location: United Arab Emirates
Gender Preference: Female Candidates
About the Company
We are Unikai Foods PJSC, among the largest and most diversified FMCG companies in the Middle East and North Africa (MENA). Back in 1977, when the country itself was taking baby steps, its need for quality pasteurized dairy products was felt. Thus was born Unikai, established and inaugurated by His Highness the then Ruler of Dubai, Sheikh Rashid bin Saeed Al Maktoum.
In the last four decades, Brand Unikai has grown by leaps and bounds. Today we produce a wide range of dairy, ice cream, juice, and food products, reaching it to homes within the UAE as well as abroad. Ever since it was launched, Unikai has stood for superior quality – a consistent factor across our diversified product portfolio spread across juices, dairy, ice creams, and foods. It is the same quality that reaches your table wherever you are in the GCC and MENA. Our extensive distribution network all across the UAE and Oman has made it a favorite in homes in several countries in the region.
And everywhere it goes, Unikai stands for the same: Excellence and value.