Call Center Agent

Job description / Role

• Handle all incoming/outgoing calls
• Discuss the lesson package with the customers
• Assist customers with all the general inquiries
• Resolve complaints
• Offer lesson packages with the customers
• Coordinate with the branches for the lesson schedule
• Educate customers/students about the terms and conditions of our packages
• Properly take note of the customer queries on their account

Requirements

• Excellent English communication skills
• Call Center Experience is a must
• Inbound and Outbound call experience is a must
• Excellent sales person
• With experience in handling complaints or dispute of the customers
• Can start immediately

About the Company

Melodica Music and Dance Institutue is a music institute in Dubai, UAE established and registered under the Knowledge and Human Development Authority. Melodica have been operating since 2013 and are one of the top-rated independent music schools in Dubai with six branches across Dubai with a further four opening over 2018-2020.

Melodica is registered with ABRSM, Trinity and RAD and specialise in teaching piano, vocals, guitar, violin, drums, saxophone, flute, ballet and hip hop for all age groups. With over 100 teachers from a variety of different backgrounds and nationalities including Russia, Ukraine, Poland, Serbia, Turkey, Bulgaria, Belarus, UK, South Africa, India, Canada and US, Melodica is a truly international school.