Call Center Agent - Arabic Speaking

A Leading Driving Institute In UAE

Dubai, UAE

Posted
Ref: SP202-04

Job description / Role

Employment: Full Time

• Provide services or make sales directly to customers via the telephone or through email and instant messaging communications
• Make and receive calls using a telephone headset
• Read from a dynamic prepared script that applies to the situation at hand
• Adjust scripts as necessary to target the individual interests of clients
• Respond to customer queries with information about products and services or technical assistance
• Collect customer information pertinent to business objectives, such as name, mobile number, address and financial information
• Process order information; schedule appointments for test & Drivers training
• Conduct surveys for market research; enter data into computer systems
• Maintain detailed records of contacts
• Acquire lead lists with names and telephone numbers of potential clients
• Monitor performance in conjunction with personal goals and business objectives

Requirements

• Any Bachelor degree or general equivalency diploma
• Experience in sales, marketing, or customer service roles
• Candidate must any Arab national
• Proficient with computers and software such as Microsoft Office
• Excellent written and verbal communication abilities and interpersonal skills
• Preferred Driving Schools background experience
• Ability to handle demanding customers with patience and professionalism
• Able to thrive in a fast-paced environment

About the Company

A leading driving institute in UAE.

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Call Center Agent salaries in UAE

Average monthly compensation
AED 5,000

Breakdown available for industries, cities and years of experience