Call Center Manager

Quest Search & Selection

Abu Dhabi, UAE

Posted
Ref: GP340-1714

Job description / Role

Quest Search and Selection is working with a leading salon business in the Middle East, looking for a Call Center Manager to lead their team in Abu Dhabi. We are ideally looking for someone with good experience in managing call center sales agents and its operations.

As a Call Center Manager, you will:

- Manage daily operations of the business’ call center
- Lead call center sales agents in driving sales and generating revenue
- Hire, train, and coach call center agents in selling company’s products and services
- Manage a team of 10-15 agents; evaluate team’s performance vs KPIs
- Prepare reports and analyze call center data

Requirements

- Manage a team of 10-15 agents; evaluate team’s performance vs KPIs
- Prepare reports and analyze call center data
Desirable skills and background:
- Bachelor’s degree, with at least 5 years’ experience as a Contact Center /Call Center Manager or similar capacity
- Solid experience in business development and managing a sales team in a call center set up
- Excellent verbal and written communication skills
- Excellent organizational, analytical, and people management skills
- Open to working during holidays and working 6 days a week
- Arabic speaker (preferred)

If you think you have the qualifications and interested to join this successful company, apply with your updated CV today.

About the Company

Quest Search & Selection is a specialist recruitment consultancy with over 20 years' experience in sourcing the world's best candidates for the global Retail, FMCG and Hospitality sectors.

With offices in the UK & Dubai, we have an international presence and a global reach. Our recruiters place candidates locally and internationally for a wide variety of roles focusing on the following areas:

Retail Buying & Merchandising, E-commerce & Digital, Food & Beverage, Hotels, Hospitality & Operations, Retail Stores & Operations, HR & Recruitment, Procurement, Supply Chain & Logistics, Sales & Marketing, Technical and New Product Development.

We work in partnership with our clients who range from famous international brands within the Retail, Restaurant, Hotel and Consumer products space. Our reputation is built on our in-depth understanding of the industry and our consultants' skill, knowledge and passion for their sectors.

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Call Center Agent salaries in UAE

Average monthly compensation
AED 5,000

Breakdown available for industries, cities and years of experience